April 2023 by Charlotte Kelly
Staff are nice, and doing their best, sure - but it?s your health, and if you need a prescription on time, you should not order it here.IDK why this pharmacy specifically has so many things not arrive or prescriptions not be approved when others don?t. Been waiting 3 weeks for one part of my prescription, loads of reasons given (they haven?t arrived, the delivery man already left), again, sure they?re doing their best but ultimately I need to look after my health and other people need to as well.Well are a private company and if they can?t sustain a location they should close it so people relying on meds for their well-being don?t have to beg and argue to get what they need.
April 2023 by PGN
Well, they are still short staffed!!! they were letting one person in at a time, waited 40 minutes (outside) to be told your prescription isn't ready, it'll be another hour! worse than during covid pandemic. avoid at all cost.
March 2023 by Google user
Well, they are still short staffed!!! they were letting one person in at a time, waited 40 minutes (outside) to be told your prescription isn't ready, it'll be another hour! worse than during covid pandemic. avoid at all cost.
February 2023 by Joseph Ayres
They take too long to sort out prescriptions and blame this due to being short of staff. They are unorganized and there is not much to buy in store as most shelves are bare. When they do have prescriptions ready, they take too long to deal with customers to give the prescriptions to them.
January 2023 by adam smart
Poor service dont bother with here, would give a no Star but can't, use somewhere else who knows what they are doing. Waited outside from 5.30pm was suposed to close at 6.45pm. Came out at 6.15 cant serve you all i got a son to get home to and finish at 6.30 and she will print prescriptions off. Locked the door again. Then 20 mins later said couldnt print them. Of course 15 people wernt happy, she couldnt handle it and said im not dealing with this and shut door again. All people wanted to know is where they get prescription from. All I wanted was my paper prescription back as mine wasnt electronic. So no anitbiotics for me. Worlds gone mad. Angry customers. What sort of chemist leaves pepole who are poorly standing outside for nearly 2hrs in the rain and locks the others inside. Over the time i was stood outside let 6 out unlocking door everytime but wouldnt let anyine else in.Sack the management
December 2022 by rachel barnes
Absolutely appauling service is terrible have to. Chase up your prescription all time. I Collectedmy prescription And waiting on oweing which to me is vital injections .two weeks still trying. Chase this up phone the pharmacy 50 calls. And more not to be answered. Calls made each day and different times of day they have pick up but put downthey can not botherd to answer calls not everyone can make it to the. Chemist so , a phone call to check up on my meds is there before I make my journey which not round the corner . I understand why the rating of this chemist is bad. I see all bad review. And this is another one added I shall not use the chemist no more .
July 2022 by Graham Crocker
Walked in with 3 paper prescriptions. Asked the saleswoman if they had medicines for my sick 3 month old son in stock and she tore up my prescription and handed it to the chemist. Meaning I couldn't take it anywhere else.I did not complain at the time, because they told me that waiting time was 1-2 days and my son was hospitalized at the time.Walked in the next day and they said the special order medicines take some time and that they couldn't source one of the special order medicines, because of a 'manufacturing issue', so I asked for the prescription back and they refused.Went back to hospital, explained and they gave me the name of a supplier that had 120 in stock with next day delivery. Went back to Well the next day to collect a special order medicine and explained that the hospital has kindly found them a supplier they could use, but they again refused and also refused to give a prescription. Acting like they've done me a favour, because they filled most of my son's prescription except one very important one. At this point I lost my composure and had a deserved go at the staff there for contributing to the hellish life experience we are going through.You'd find it easier to draw blood from a rock than find any sympathy or empathy in the staff working for Well Newton Heath - Droylsden Road. 'Computer says No' and thats that, common sense and human emotion are not available with these people.It took me a week of running around, calling and tearing my hair out to finally source the medicine they refused to order for my son and only finally through a hospital outpatient prescription after I begged a consultant to write me one.Everyone I tell this story to is absolutely disgusted by the treatment I got from this pharmacy, especially those who work in healthcare.I will never use Well Pharmacy again or any associated companies again.They also never answer the phone, any time or day. If I could give negative stars I would and its hard not to take this experience personally as it felt inhumane that they would not try help or even fix their fatal mistake, by tearing up my son's prescription when they didn't know they could source the medicines as I had asked.
July 2022 by Robertson Mark
Awful chemist, slow staff, 45 minutes waiting time, always missing an item In stock. I have also had to chase up orders in the past that have not been sent to my GPS surgery. Now they have started not answering the phone and the other week gave me too high a dose of tablets. 7.5mg instead of 2.5mg. Total gross incompetence, I will be making an official complaint especially about the wrong prescription which could have had fatal consequences had I not noticed.
June 2022 by Andrew Steele
Had reason to speak to the pharmacist recently never again,felt like I was wasting his time and that I shouldn't have disturbed him at work
May 2022 by bad crc
Incompetent staff - prescriptions either not delivered or half missing. Can't sort problems out because they don't answer the phone. Avoid this pharmacy if you can.
March 2022 by Michaela Stokes
Absolute ridiculous pharmacy, never got anyones prescription ready even when you ring up before hand . Too busy chatting to each other all day long than do a proper job
December 2021 by Usman Chohan
Very slow and rude staff I been there for my medication wait for an hour they give my madication to another patient call him to come back for right Madication and I wait their for another hour
November 2021 by Dave Fowling
Never got anyones prescription on time, endless waiting times, unorganised, slow and like to talk a lot more than serve...
September 2020 by daine edwards
Thank you to you all, myself and my youngest son went this morning for my eldest sons medication that like most is very import it's not missed, felt safe as we had to wait outside, the lady and young man was run off the feet! But got all meds done, what would we do without people like you? Angels, thank you
September 2019 by reorete holland
Very slow and takes ages . Usually after waiting half hour they come out and tell you they only have half your script. Staff a bit rude too
