December 2023 by Joel Brooke
Nice building and staff are always very helpful
July 2023 by AidanS
Closing bank accounts, after decades of custom, because the account holders personal views do not align with that of their own. Absolutely disgusting
March 2023 by Greg Scheerlinck
Have had no issues dealing with YBS so far but I'm baffled by not being able to book an in person appointment to renegotiate our mortgage deal.
July 2021 by Lee Kirkby
Recieved poor misleading financial advice from the mortgage advisor... Inexperienced staff. Sent a letter of complaint and they ignored it.
July 2021 by silvestre fernández
Customer services is non-existent - it is almost as if you were bothering them. Also, the opening times are truly pathetic. Avoid.
December 2018 by Mark Ridley
Excellent helpful staff.
August 2016 by Anthonykeith hopkins
Not enough branches??????????????????
October 2014 by Teighan J
what a absolute load of crap had a mortage for 25 year when endowment matured ended up with a 3000 shortfall been paying that off for over a year i still owe them more than the 3 grand shortfall i now owe them even more after i set up a 21 month interest only payment of 114.00 per month turns out they set the wrong term up ive been paying less than the interest on the 3000 they won,t admit they set the wrong mortage up leaving me even more out of pocket the endowment was with same people so thats 2 slaps in the face for the price of of 1 they also forgot to tell me over the 25 year term that i could have paid my mortage +10% monthly feel totally let down m40obb 7 every and i mean every time went in to pay mortage staff were clueless ringing up head office to verify account
