December 2023 by Grandmas5
Bit disappointed with the children's department, not much choice and boring colours
December 2023 by Yana S
The worse staff in the men?s fitting room, always rude and unfriendly! They forbid to stay near the fitting room to assist your husband choose clothes. I have never met with similar situations anywhere in the world in ZARA?. And it?s happening every my visit with the same rude blond girl.
November 2023 by Russell Hamer
Amazing products for a fair price .and always nails the seasons fashion. Polite professional
November 2023 by Pine Dandy
Needs more than one lift! Loads of prams/wheelchairs trying to get up and down three floors takes a long times.
November 2023 by Gary
Rude unfriendly staff on menswear floor..from changing rooms to tills....never smile.more bothered about chatting to each other...than attending to customers..not even allowed to go into changing room to look at partners when trying things on.....Spanish Zara's are much friendlier....
November 2023 by x.m cai
Shopping in the kids department, staff there was very rude, don?t let me pay in the kids floor even I hold a 1 year baby without baby stroller (I thought it was a very quick shopping). I was gently asking when the kids department till will close every day? So I can avoid to shopping that time next time. I have been told the shop close at 8pm, excuse me? ?.By the way , when I try to pay in the kids till is 7PM, one hour earlier before the shop close. And the automatic elevator stop working, I have to spend a long time to get the woman department and waiting a very long queue to pay my baby?s clothes.
November 2023 by Amy Rebecca
The shop has a bit of a strange layout and each floor is quite small so it's extremely hard to move around when it's busy, which is most the time so if you're going I recommend going early. You can sometimes find some good things but most of it is quite overpriced and there are some very questionable clothes in there but if you're prepared to spend quite a bit of money it will be worth it, everything is of decent quality and I've never had any problems with the shop in general
October 2023 by Naveera
Too much jammed packed and muggy atmosphere inside . Clothing options were not wow . But this is one of their dress top i am wearing in the pictures below. . Like it but price was a bit high . Overall some of prices were just okay and mostly prices were high too for most of the stuff.Tried this one on but a bit expensive if you see it's making though so may be sale would be a good option to get this one hopefully ...
October 2023 by Lisa Stephenson
Just had another classic poor customer service experience at Zara. Ordered kids boots, went to pick them up and the girl said they had been sent back. Re-ordered boots and went to pick them up, the collections girl was quite rude, brought 2 boxes out and I said I don't think they're both mine I only ordered a pair of boots, she said your name is on isn't it and then flounced off. Went upstairs to empty ish till area spoke to a girl who got her manager who then said I'd have to get one pair refunded downstairs ( the manager and girl were stood at a till!). Went downstairs to join the que, 15 mins later got to the till to get them refunded To top it off I ask for a bag and by the time I got out of the door the box had fallen through the bottom of the paper bag. Why can't Zara employ polite staff and why can't the manage the tills? How hard can it be.
October 2023 by Arianna Forbes
Store is clean and organized but the staff are not friendly there is one specific lady with blonde highlights that is extremely rude everytime i go in
September 2023 by Neil Bowers
Long queues to pay on every floor. The shop was boiling hot and the whole experience was poor.
September 2023 by Anne Nelson
Absolutely appalling queues!!!Not enough staff for the tills = extremely poor customer service.
August 2023 by Claire L
I love Zara but the one in Manchester city is so annoying, you have to queue for ages to try on something and then queue again for ages to pay. They always seem to have loads of staff talking in the change rooms and not enough on the tills. I was going to buy a top and jeans but with the heat of the shop and seeing the length of the queue I decided against and left to get some fresh air
August 2023 by Christina Roberts
Waiting for nearly an hour to return an item today that had fallen apart after 1 wear to then be told can?t return on the GF not clear that they only accept returns on the first floor. Went to 1st floor on way out was massive ques . The staff was also rude . It?s a good policy to make people keep the items instead.Won?t be shopping here again item went in the bin as didn?t have the time to line back up. Get a lunch hour not a lunch month
July 2023 by Euan Malcolm
Lovely shop, lots of space and very central. The only issue we had was the length of the queues. It really does put you off sometimes purchasing items when you see the length of them and the time it takes for them to go down.