January 2024 by Mutlu Tan
We order 2 different types of pasta. And tea and coffe. Coffee was bad taste. Pastas taste were very basic.. they are under of average. Parmasan cheese next to pasta was not real Parmasan ? or not real cheese. Very bad taste unfortunately.Service person was kind.
December 2023 by Claire Parriss
Quite possibly the worst meal I have ever had! Burnt pizza that they said should never have been sent out! Inedible!!!! Raghu that was cold and tasted disgusting! Service none existent and wouldn?t go to this chain ever again. Wish I?d taken photos of the so called food but didn?t! Avoid at all costs!!!!!!!
December 2023 by Keira
The food was absolutely lovely I have no complaints. Our waiter was the best I've ever had, he was so lovely and even had us laughing. 100% coming
November 2023 by Suzanne Metcalfe
I really don?t like leaving bad reviews, but I?ve never been so appalled with a restaurant before. Firstly, we arrived ten minutes late, for which I apologised as we had been stuck in traffic. The response was a rude ?well I?ve given away your table now, wait over there and I?ll see if I can find you a table in the next ten minutes?. Wish we hadn?t bothered. We waited an hour for our starter, which I had to ask where it was. It was fondue and it arrived lumpy and lukewarm at best and nowhere near to the same quality we have experienced before. I appreciate it was very busy, but I was with my 12 year old daughter, treating her before a concert. She was witness to a lot of explicit language from both chefs and waiting staff. Staff making vulgar remarks about customers because they rightly complained about the standard of food and the time it took for food to arrive. After the starters I decided to cancel the rest of the meal and get my very distressed daughter out of there. The atmosphere was horrible. I wouldn?t mind but it took a further 20 minutes to get the bill sorted. Awful evening and no one apology for delayed food, bad language and unprofessional behaviour, or poor quality of food.Kid-friendliness: Absolutely not kid friendly when all you can hear are staff swearing about customers and each other.
November 2023 by Patrick Beaumont
Not the best. Drinks were good and we was efficiently sat at the table. However the starters took over 30 mins to arrive. No apology or any concern for this. The garlic bread was very good and the Arancini though on the small side was good. The mains though were very disappointing. I ordered the ?beef? ragu which was poor- hardly any beef in there and the pasta looked like children?s pasta- was obviously frozen, I believe that I could have cooked better, it just looked thrown together on my plate. My partners pizza was okay but the base again appeared that it was a frozen base and wasn?t cooked properly . I wouldn?t complain about this but the prices lead you to believe that the food may be of a certain quality.I think however what lets it down the most is the service or lack of. They only came over to take a drink order or food. There was no check back on either the starter or main which could be forgiven if busy but they were not. When we were done with the main again, no check back, this is the very basics of service.Much to improve on but a classic chain.
November 2023 by Louise Frost
This was my first time visiting Zizzi and it was fantastic. I will definitely return. We only waited around 10-15 minutes for our food which we thought was very reasonable for an evening where a band was on at the arena. The spaghetti carbonara and the bolognese loaded fries were both delicious, as were the complimentary pasta crisps! Also, lovely cocktails and great service!
November 2023 by Jack Thomas
Been in a good few times and food is always spot on. Want to give a shout out to Lauren who always seems happy to help and nothing is too much trouble for her, thank you so much
November 2023 by Poopy Rosa
Lovely food. Our first server wasn?t so great. She was not professional and looked like she didn?t want to be there: our second server was a dream. She took over and was so nice. Made sure to keep in contact with us even when she was busy: didn?t catch her name but she had glasses and brown hair in a ponytail. This was around 7-8pm on 28th oct.She was young.Thanks so much. Food and service was great. Will be returning x
October 2023 by Geoff Hurst
On 19th October 23 Went in to the restaurant with my daughter before we went on to watch a show at the Arena. The place was busy as I expected it to be but we ordered our food at 18:45. Drinks came very quickly but then we waited, and waited. After 45 minutes the starter came. At 19:30 I asked how long the main course would be as we were going to a show at 20:00. We were told another 10 minutes. This was not good enough so I cancelled the mains. In fairness to the manager she was very polite and understanding and didn?t charge us for the garlic bread starter. Overall though, this was an awful experience. The restaurant should have been prepared. It was a big show as it was Peter Kay so it was always going to be busy. On that basis Zizzi managers should have prepared better and put more staff on, particularly in the kitchen, or had a better system. I have never had to exit 45 minutes for a starter, anywhere so I was hugely disappointed. Fortunately the show was fantastic so the evening was a success but that had nothing to do with Zizzi.
October 2023 by farhana
Came in for a quick meal and once entered no staff were present at the desk but then got seen to. Ordered the food which i would say is lovely throughout but still a few downers. The service needs improvement as there was a long wait between the starters & mains. Once the main arrived it was cold so not as pleasant to eat. As there was only myself and a friend at a table, a party of 10 were getting more attended to by all staff which i found the experience to be a let down also to include the restaurant was 70% empty.
October 2023 by Ryan Sargent
Went for an evening meal seated outside and our server Lauren made us feel very welcome and at ease. We loved how personal and friendly she was with us.The food was tasty and decent quality. Would go back.Vegetarian options: Clearly labelled, including desserts
October 2023 by Guy Brooks
Lauren was our waitress and she gave us excellent service - we were in a hurry as we had an appointment - she got our food fast.Food and atmosphere was great too.
October 2023 by Nana09
Found a table no problem. Staff very friendly and helpful. One of our party had allergies so was brought a menu that shows what food is suitable for certain allergies.
September 2023 by Debbie Clayton
Went for lunch with friends. Server was very helpful and knowledgeable. Food was served quite quickly which was a pleasant surprise. We had to ask for cutlery as there were only forks on the table. When we came to pay, we were informed that it was cash only which was annoying as one of our party only had cash. If we would have been made aware that it was cash only at the time of ordering we would have gone elsewhere.Vegetarian options: My friend is dairy intolerant, so was given a menu showing the what food containing dairy or nuts etc.
September 2023 by Pagkali
We had a great lunch time. We used the 2 fkr 1 offer from taste card. The new refreshments looks great. Jason was our host and we're very happy from his service. We definitely go back.
