January 2024 by Phill K
Changed review, after and initial good exepeicne with helpful team managed to narrow down what we wanted went home re measured and considered our options and returned to look again, to make sure we picked the right sofa and purchase, went wrong from here, very odd overall experience sales person was overzelouse, felt talked over and just put us on edge, when we settled on a sofa, we had some questions as the options and the website didnt help, saleperson had very poor product knowledge, and told us we couldn't have the configuration we wanted, we said fair enough but we had another look on the web site at the sofa which confused us even more as it looked like we could do what we wanted but in a different way, salesperson then returned to be fair we were initially using the wrong sofa terminology there's a difference between a chase and and a 2 seater open end section ! , but even once we undestood the naming which took several attempts for them to explain, they didn't understand why we wanted to configure it that way we then thought we could, and not the way we originally asked as that would be cheaper, I confirmed with them that they had informed us that we couldnt, they said it was becasue we used the wrong terminology, so i clarified the the origonal question with the right terminology and the responses was "yes, no, maybe" at which point we left. Very disspointing
January 2024 by Nazia Khan
Awful experience at the Oldham branch. Looking for sofas for my new home and hoping for some assistance but blanked by staff who went to help others but ignored me completely. Then within minutes I was ushered out by a staff member rudely as they were closing despite it being 10 minutes to 6pm. If you want someone to leave you could try to say it like I wasn?t dirt on the bottom of your shoe and inconveniencing you. Will be taking my custom elsewhere
January 2024 by tony warrior
Very well stocked, enough products to choose from.
November 2023 by Susan Wild
Can't give a minus star . Ordered my furniture July was told 6weeks delivery paid in full. A few weeks later received email saying delivery would be 11th September only to get another saying delivery would now be 30th September. After numerous calls to customer service was informed it would be 22nd October didn't arrive.Visited the store spoke to the manager who told me it would be mid November after another call to customer service I was informed that my furniture hadn't been started and I would not have before Christmas probably be in the new year.Not happy with this I returned to the store and asked for a refund .I wouldn't recommend DFS to anyone.
November 2023 by kevin schofield
Ordered 2 identical settees one is ok, one is really poor and badly made creaky and two of the legs have broken. They want us to pay. They are 18 months old.
October 2023 by Aqil Inayat
doesn't even deserve a one star to be honest, first off got leather sofas off them and the colour started to come off, they would only add a layer or spray paint and not replace the sofa, they believe it's something in the house causing this yet they couldn't diagnose it, anyway after a long battle i eventually gave in and asked to replace the sofa cushions and pay for the price, three times i rang them and was promised a call back. they have all the calls logged so they will know what calls have taken place. the service man was rude to my sister and the store manager dominic was very very unhelpful. avoid at all costs, full on empty promises nothing else!!!!!
June 2023 by Mark Parker-King
Need a new suite? If you cannot find what you want your to fussy ?
June 2023 by Tamsin Atherton
Still waiting for a sofa to be delivered give us a delivery date 4 times then cancelled it every time and now apparently it?s got lost in the warehouse there an absolute joke don?t order
June 2023 by Lisa Clark
Ordered a sofa staff friendly and helpful
June 2023 by Jen Livesey
I use a walker, the doors to get in the shop are not automatic so it was a struggle to get in the shop.
June 2023 by Katarzyna Broda
Please don't buy. Poor quality,poor customer service. Sent me 2 faulty replacements, and now cancelled my original order. So I'm struck with £500 faulty table.
June 2023 by Ambreen Rabi
Worst experience of my life . We paid thousands for a sofa months ago . Still waiting on it nobody knows where our sofa . Now they tell us we have to wait 20th of June to get our sofaSave yourselves of torture buy somewhere else at least you will get it on time .
April 2023 by alan green
Easy to get to, good choice of sofas, very reasonable prices as well.
April 2023 by Emily Hamilton
Very helpful sales associate.I was left alone to browse, and after having viewed different sofas in different DFS stores found ?the one? at the Oldham store.Didn?t feel pressured to buy there and then, I went home after my first visit to think and returned the next day. The sales associate had remembered everything I?d mentioned the day previous and the process was very quick and easy.Will definitely return in the future!
March 2023 by Andy Donley
Good choice of furniture but staff are great
