March 2024 by Sheree Jones
Excellent service from start to finish ,Lauren and her team are so pleasant and helpful will definitely recommend and be using them again. We bought our daughters bed and from my picky teenager choosing a bed to it being assembled it was a breeze.
January 2024 by Francis Tiplady
Take a little time to read this review, after sales service is important to us all you can get good and you can get bad service. This friendly shop in Oldham is neither it's "EXCELLENT''. I had a problem after four years with one of the electric recliner chairs, I rang them on Saturday, they came out the next day Sunday and repaired it, took them 10 minutes now that's what I call EXCELLENT customer service all due credit to them.
December 2023 by Brett Cook
Received delivery of a suite from ?Furniture By Lauren? this morning.We ordered the furniture in late October, but needed time to refurbish our lounge before requiring delivery. Lauren and Gavin took the order and arranged for the furniture to be available and ready for delivery to meet our exact timescale. The furniture was brought today by Gavin, and as part of the service, our old suite was taken away.From the time we entered the shop in October, until the completion of our purchase, we received 100% customer service from this excellent Family Business. We are very Happy with our purchase, and would not hesitate to recommend ?Furniture by Lauren.?.
December 2023 by Elaine Sayers
Saw a lovely suite advertised, needed to ask a few questions about sizes so I rang the shop, Gavin was extremely helpful, getting a tape measure and checking the floor to seat height for me, he then invited me to visit the showroom and sit and test for as long as necessary. The deal was done, the suite was delivered the following day, Gavin and James sat me in a corner to observe and worked round me, removed my old settee and moved the new furniture until I was happy. Highly recommended and will definitely go back. Thank you.
November 2023 by barbara white
So pleased with settee and armchair, we spent weeks looking around the big stores to no avail, this shop has very stylish furniture, very helpful and informative staff, but no pushy sales people, quick delivery, arrived on time with very helpful staff, and a complimentary cleaning kit..good service from a local family business.
October 2023 by stephen flanagan
we have bought a sofa and chair from furniture by lauren and was so impressed by the service we also bought a bed. would highly reccomend .
September 2023 by Gillian Richards
I have recently bought a dining table and chairs from Furniture by Lauren.My old dining table and chairs where in my back garden as I had just had a new kitchen fitted, Gavin and Lauren said they would take them away for me , but due to the chairs getting wet they were only able to take the table. Gavin said once the chairs were dry he would take them away for me and he was true to his wordIn the past I have bought a coffee table, nest of tables and a table lamp from Furniture by Lauren and everything has been lovelyI will be shopping with them in the futureI highly recommend anybody looking for lovely furniture and accessories for their living room, kitchen or bedroom to shop local at Furniture by Lauren, you get wonderful customer service
June 2023 by Carole Galley
What a pleasant surprise to find Company so customer service originated. Lauren , Gavin , James were brilliant professional and pleasant. I received so much help knowing in my minds eye what i wanted . Lauren brought it together for me , Quality, Elegance, Colour and dressings. I got the lot ? with a smile . Delivery carefully done respectful of my property. Wonderful service start to finish . I would recommend to anyone and hopefully see them again soon. Thankyou so much my lounge is beautifully completed.
June 2023 by lisa forshaw
We stumbled across this store by chance. Very grateful we did. Excellent quality of bespoke furniture at high level spec. Wonderful and accommodating team offering care and consideration to the customer. Thank you all so much. The bespoke sofa looks amazing and we are thrilled with the service and quality. Highly recommended.
June 2023 by N C
Just want to say thank you so much to Gavin, Lauren and James, you have renewed out faith in furniture shopping, it was so good not to be hounded or pressured into a sale, from start to finish it was a pleasure to shop with you and your delivery was second to none, absolutely brilliant, thank you all. Best wishes to you from Mr Mrs Collier
May 2023 by Mary Evans
Had delivered on Tues settee and chair from Lauren, looks lovely. Gavin and James are a double act, work well together. Had to take the porch door off to get settee in but that didnt phase them. All in all lovely service from them, even put the chair together first so I could sit down while they sorted settee out. Excellent service and and could well recommend.
May 2023 by patricia rees
Brought a sofa from this brilliant company, great quality, would definitely recommend, the customer service is great able to look round shop without being jumped on by sales people, but was there if you needed there help. Lauren give me a great deal gavin delivered it & took my old one away
April 2023 by Martin Greaves
We called into the shop on a whim as we were in the market for a new suite. The atmosphere was relaxed and friendly and Lauren and Gavin answered all the questions we had in a professional but informal manner. We finally settled on a beautiful chair and sofa by Chloe and a Carrie Selkirk pouffe. They even offered to remove our old suite and take it to a charity outlet - all for free! The shop communicated with me a few days before delivery to ensure everything was okay and to suggest convenient delivery times. A few days later, the suite was delivered on time by Gavin and James, who did everything to ensure there was no damage to walls or lights as they removed our old suite and brought the new one in. James even removed the ceiling shade and wall mirror then replaced them after the removal was complete. The lads were polite and informative throughout, explaining exactly what they were doing as they went along. After they had put everything in place, they gave us a fabric cleaning and maintenance kit worth £40, absolutely free. I can't recommend Furniture by Lauren highly enough, the entire experience was prompt, polite and stress-free and the suite looks fabulous in our house. Thank you so much!
April 2023 by Glenn Drake-Owen
Absolutely fantastic service and product.We ordered a 3 seater and chair in crush kingfisher, plus an accent chair in Paris floral, and a banquette stool, all from the Rosie collection. It is fabulous, so comfy, looks absolutely terrific, and you can spot the quality just by looking at it.Lauren, Gavin and James are knowledgeable and understanding, we can't recommend them highly enough. Quality all round!!
April 2023 by Gloria Wilson
Id like to say a huge thankyou to Gavin & James at Furniture by LaurenI ordered the Richmond sofa on 23rd Feb and it was delivered on 28th March.They said my old sofa would be taken away, but due to my faulty door they couldnt get it out, it was too big to go out the door my new one came in, but as promised they returned next morning after door was fixed.Gavin was so friendly & helpful when i was in the shop, he answered all my questions and let me browse, sit & lie on all the sofas. The complimentary care kit is great.It was a pleasure buying my first new sofa from gavin and it is the first place i will go in future for all my furniture.Ive had the sofa a couple of days now, its so comfortable its very well made and looks fabulous. Thank you all at Furniture by Lauren.
