“We bought a fireplace & surround 20 days ago through B&Q's official website and it was delivered on time on the day within the 7 days, we opened the box and it was broke at the base, phoned customer services and was told we would receive a phone call within 3 days, 4 days later no phone call so phoned back, was then told we would receive a call within 24 hours, that never arrived, so we phoned back three days later and was then told another 24 hours and it's been marked as urgent ( we had also sent an email prior with photos of the damage ) still received no phone call back so again two days later we again live chatted and was again asked for photos again.In the end my husband had had enough and rang the local branch and spoke to Ash, who immediately said come down and we can give you a refund, simple and quick how it should be so thank you ash for finally sorting this nightmare out & B&Q CEO's take note that's how you do it simple !”
Home Improvements
“We bought a fireplace & surround 20 days ago through B&Q's official website and it was delivered on time on the day within the 7 days, we opened the box and it was broke at the base, phoned customer services and was told we would receive a phone call within 3 days, 4 days later no phone call so phoned back, was then told we would receive a call within 24 hours, that never arrived, so we phoned back three days later and was then told another 24 hours and it's been marked as urgent ( we had also sent an email prior with photos of the damage ) still received no phone call back so again two days later we again live chatted and was again asked for photos again.In the end my husband had had enough and rang the local branch and spoke to Ash, who immediately said come down and we can give you a refund, simple and quick how it should be so thank you ash for finally sorting this nightmare out & B&Q CEO's take note that's how you do it simple !”