July 2023 by Dallas Lucas
This bank are the worst bank ever, they can't not even set up a direct debit, I was paid off a company and there bank lost my money for nearly a week leaving me with no access to any money for food, rent or to pay my bills also they had no explanation of what they did with my money but I bet they made interest for their bank with my money. A very serious matter they're incapable of acknowledging
March 2023 by Bradley Smith
Local virgin money branch with a cash machine attached.
November 2022 by Joan Poke
I was a bit put off opening an account because of the reviews. They couldn't do enough for me even though I didn't have an appointment and they didn't have anyone spare. They let me use a phone in the office and all my work was conducted there.
November 2022 by Mr C
Staff very helpful, even though I didn't ask for help. This can be off putting sometimes, but on this occasion it didn't feel intrusive.
September 2022 by Anne Sinderby
Don't have any problems with this bank I find them very helpful.
April 2022 by Trevor Yates
Friendly staff
March 2022 by Ben Lee
terrible customer service
February 2022 by Michelle Slicker
Dealt with a gentleman called Mark Lucas on 2 occasions, he's an absolute legend, professional, friendly and couldn't do more for me & mum,he went above and beyond, he even put off taking his lunch break to sort mums issues out. Deserves a pay rise ,bonus and promotion !! Great staff are hard to find and you have one virgin so hold on to him !!!
August 2021 by Ali Raza
Absolutely horrible service, went today it says open till 4pm but was close 3:30pm...
August 2021 by Peter Small
Staff always helpful gets a 3 because it?s changed names and I wasn?t notified why it was happening and when
November 2019 by NM Circular
No idea what cust service is all about, keep away