March 2024 by Tony Cannan
We attended to get my grandson a riding helmet,the staff were very pleasant and after trying on several different helmets to get the correct fit,we left very happy.
March 2024 by Fae Harper-Robinson
A lack of sizes in children's clothing which was disappointing. My main issue however was with the staff who were rude and uninterested in serving customers. When I eventually asked for help I was met with sour faces, it seemed I had interrupted her trying on coats. Another was slumped behind the till looking miserable. The young woman who eventually served me was pleasant enough.
February 2024 by Su Armitage
Spacious, well stocked and very tidy. Helpful staff.
February 2024 by Horse riderrr
Naylors is amazing! I?m going for my birthday to get some riding clothes and to ride the mechanical horse, it?s all fair price for equestrian stuff to.
January 2024 by Heather Moody
Always get great service and very friendly
December 2023 by Kelly Fox
This is my daughters favourite place to come. Plenty of staff and a good range of accessories for horse & rider.
December 2023 by Jemma Smith
Really disappointing trip. My mum, sister and I travelled for over an hour to visit the store. We wanted to look at purchasing new long riding boots, a new hat each and a few horsey essentials.However, when we asked for some assistance we felt like we were massively inconveniencing the staff and the attitude of every employee we spoke to was really poor. There were no sizes available in the boots or hats that we wanted and were told they couldn?t help and to go online. When we asked questions, we were made to feel stupid and with how we felt we actually walked out of the store without purchasing a single item.It is worth pointing out a few years ago we came to the store and the staff were super friendly, I?m not sure what has changed but our experience this time was really not pleasant.I will not be visiting the store again.
November 2023 by Meerally Andrea
Originally ordered the wrong size in my new coat. Tracey in Customer service was great and cancelled the incorrect item, even told me what the email would say.
September 2023 by Stephanie S
I haven't shopped here for some time bur the lady who dealt with us was lovely. Really friendly and helpful. They had the items we needed and even checked the stock for us when we rang ahead as we were in a rush.
September 2023 by H Smith
Very helpful staff, got measured for a body protector & they were very knowledgeable. Great range of products.
September 2023 by katie booth
Had to ask for help despite lots of staff stood around. No interest whatsoever in assisting with helmets. Overall poor experience. Won't return, will stick to small buisinesses who care about what they do.
August 2023 by Andy Mc
Staff and brands are fantastic, and the layout, presentation and displays are superb.However there are definitely not enough products for male riders.We're not all top end competitors who only wear frilly shirts, or stable hands who just need clothing suitable for driving heavy farm machinery.Some of us take lessons, hack out, or do the occasional local show and need suitable clothing, boots, gloves etc.Also I am a grown man, not a skinny 8 year old, so a broader range of sizes would be better than the current stock provides, especially in store.I have bought some great items from Naylors in the past, but I tend to buy most of my riding gear either from online companies like Premier Equine and Kramer, or from 'horse bits' in Ramsbottom, as their menswear department is exceptional.
August 2023 by Lesley Lewis
Awesome staff and friendly environment.A very well stocked store .With Rocky the Mechanical Horse as a bonus ???
July 2023 by Wayne Hutton
Big and impressive. Fantastic staff who impressed me and my daughter a lot. I can highly recommend this shop and I think there prices are competitive and fair.
July 2023 by Michael Cook
Purchased boots cheaper than on Amazon and with the added benefit of being able to try them on. Excellent customer service from the young lady in store also. Would definitely recommend ?.
