September 2021 by Michaela Matthews
I wouldn't give any stars. I ordered furniture and carpets in April 2021. In store staff great when they want a sale but customer service is dire. I had to go into store 6 times to find out what was happening with my order as you can't ring the store direct or get a human on the customer service line. I spoke directly to a manager on my fifth visit, stating if my carpet hadn't arrived by the 17 th Aug 2021, I would expect a full refund. He was surly and clearly used to people complaining and immediately put me on to a different member of staff rather than deal with the situation himself. I finally cancelled my order for a carpet and got a full refund yesterday. The saga of my sofa? ALLEGEDLY it arrives at my house next Thursday but I'm not holding my breath.\\nI'm off to Lees Higginbotham in Oldham town centre today who have said they can supply and fit my carpet by the end of next week! The moral of the story, shop with local businesses and don't waste your time with scs!
September 2021 by Brian Thomas
Walk in the door and they are over you like fly
August 2021 by Sue Morris
Great service - lovely staff - thank you Bev for making the process so easy.
May 2021 by Adam Woodfield
Still waiting on email reply but I see they've answered a bad review. What a shop the customer service is amazing, nothing better than being overlooked off staff judging you buy looks ha ha clowns I was after buying one not getting finance.\\n\\nJust to add 3 couples came in after me and my wife they was greeted and seen to before us took 20 mins before I walked out after not being seen, if you want making feel like you're 2 inch tall these are the right money hungry staff members its all about the commission
April 2021 by Timothy Millett
Quality is terrible. Purchased a settee from here \\u0026 it's really uncomfortable. Hard unwelcoming cushions that are too short under your legs and don't allow you to sink into them. Had to replace the filling on mine. Look good in the pictures, although not practical.
October 2020 by Shell Ward
Absolutely wonderful service! Took my grandma to look at a new sofa and we was greeted by James in the Oldham store at Elk mill. He was very helpful, full of knowledge and was very patient with my grandma who was in a wheelchair which made her feel at ease...due to the current pandemic she?s not been out so it was a fab experience for her. She?s picked a lovely sofa, with lots of support from your team in-store. Thank you, esp to James! 100% would recommend
October 2020 by helen evans
We ordered our carpet from SCS in August . Joanne who advised us was very helpful and informative. Very friendly, made us welcome from the outset. We opted to have our carpet fitted yesterday which was approx 6 weeks after ordering. I was worried yesterday as we had heard nothing and after trying to phone during the week was advised that we would receive a phone call the evening before or morning of delivey/fitting. To be honest I was just about to head over to elk mill yesterday morning when the fitters phoned. They arrived at approx 10.30am and didn't leave until 2.30pm. We had carpet fitted in the lounge stairs and landing. The fitters were so friendly and kept us up to date on where they were up to. Cannot recommend them highly enough, they were a pleasure.
October 2020 by Carl Pemberton
Found the 'on the day' shopping experience enjoyable, the store had only recently reopened as a result of covid rules relaxing.\\n\\nThere was a one way system, hand gel station and plenty of signs reminding us to respect social distancing. Felt safe.\\n\\nThe staff were really polite, friendly and helpful. Available when we wanted, and not pushy.\\n\\nWe were able to find exactly what we wanted and at a great price. The 4 year interest free finance option makes buying affordable, you can even pay it off sooner if you like.\\n\\nReally impressed would definitely recommend.
October 2019 by brendan ivers
Treated well here. They made a small mistake but put it right by providing us will a loaned suite. Considered out deal a bargain. Would come here again
September 2019 by Sajida Nessa w1519801
I have come here a couple of times. When i first came there was always someone there to bombard you and you want to be left alone to look. Then there is no one there to serve you and the prices were not clear.
August 2019 by Louise Robinson
The salesman couldn't of done more ,just thst we found a sofa of equal quality much cheaper elsewhere but worth a look
July 2019 by Christian Gardner
Very knowledgable and helpful and above all, patient. They remembered me when I came back a few weeks after trying out a lazy boy. And again helped with any questions etc. Excellent service.
July 2019 by tony dooley
Awesome store and staff. Great quality sofas and prices.
June 2019 by Chloe sin
Fantastic assistance from salesman mo at the elk mill store. Definitely recommend. Whole team weâ??re friendly and helpful also
May 2019 by Judith Sands
We came in to ScS store at the Retail Park in Royton Oldham. We were allowed to browse round the store without any hassel from staff although a member of staff, Glynn introduced himself and explained that if we needed any help or assistance just to let him know. We had a really good look around the store and found two sofas which we really liked. Glynn was so helpful and explained the different fabrics and colours available. We ordered the sofas and it Glynn was so pleasant and informative.
