January 2024 by Patkim 07
Very poor service waited 1 hour for main meal and the dessert and kept getting answers like "it's on its way" or "it's being plated up now" and then having to wait another 20 minutes.Their was a group near us who were realy loud and were running around the area. I'm not blaming the staff entirely for this one but they should have done something.
December 2023 by Abby Booth
We booked in for Christmas dinner this year with family. We had to order over 2 months in advance and pay, in full, by the 1st December including our pre-order for a party of 9. No issue with this specifically, but the food was cold and hard. I think this was as we were the last sitting of the day but when you are paying over £50 per person it should be fresh at the very least. The majority of us left most. Then, the icing on the cake. My two sons had been looking forward to their dessert choice all day, and they sold out so had to have an alternative. This is just not good enough considering we pre-ordered and paid months in advance. Very disappointed.
December 2023 by karen riley
We had a lovely meal. My grandaughter loved playing while we got half an hour of peace. The staff were very polite and responsive to our needs. My garndaughter ate all her food. Would recommend the atmosphere was relaxing,warm and comfortable.Kid-friendliness: The atmosphere helps relax children with the play area. My grandaughter wants to return. I could park easy. Its a place i would go without family and enjoy as well.
December 2023 by Sandra Evans
Arrived and we were greeted warmly, we were told to choose our own seats which suited us, it was a Wednesday afternoon so quite quiet. We ordered our starters, food and our drinks to which we had been overcharged; charged us twice for the same starter. This was quickly rectified with an apology.Anyway, starter's arrived quickly and were nice. The main meals were very disappointing though. My wife's festive Turkey dinner was all frozen, the vegetables cooked in the microwave and then left on the side as the gravy had time to form a skin on it. It was all competely tasteless so the only winners were our 2 dogs who got the turkey and the pig in blanket. My main meal was underwhelming; rubbery fried egg and although it was sold as 'smothered' the meal had been scarcely covered in cheese.All in all a very unsatisfactory experience. The staff did seem understaffed, maybe this was the issue...
December 2023 by Ian Skelton
We stayed at the Premier Inn next door so had meals here, I think they were short of staff as lunch took a while to come, was only warm and one meal out of 5 didn't come, waited another 15 minutes. Evening meal booked for 10, again not hot and one of the deserts didn't come, waited 15 minutes. Breakfast next morning was OK.Did find a 40% off main meals voucher for the evening meal.
December 2023 by Mal Tyrer
Had the smothered grill?. Chicken, gammon, steak etc? all perfectly cooked. Very disappointed with choice of draft beer though?. No IPA, no Doombar. Just Worthingtons bitter or numerous lagers.
December 2023 by Viv Sale
Nice and quiet atmosphere. Went at 1.30 with 3 friends. Good mains meal deal. Had chicken curry with rice.Parking: Enter registration number on a screen in the entrance.Wheelchair accessibility: Accessible for wheelchairs as there are no steps
December 2023 by Darren Burnett
Our family ate here last night, the kids food was really slow to come out and it seemed they had forgotten us, the deserts came out wrong for 2 of them and took half an hour, the correct dishes took another 20-30 minutes at which point we gave up and took them off our bill and left. Staff are friendly but it is clear no one is in charge and no one has been trained. No wonder it was empty on a Saturday.
December 2023 by Agnes Bruna
Our group was booked about 3 weeks ago for 4pm today. They were terribly short staffed. The last desserts were served at 7.15pm, after a lot of requests to speed things up. Some of the young people got their starters after they were served their main meal. The food we were served was OK, but half the food requested was not available. So yes, quite a few orders needed changing last minute. Generally, the food that was available wasn't bad, but slow and confused serving, short staffed, and the long wait was tough in the small children with us. It was busy, but not overly so.Dietary restrictions: Gluten free options for some of our group was OK, but again, slow serving
November 2023 by Neil Stevens
Stayed at the adjacent hotel and tried to eat here on 2 nights. Understaffed and the ones that were working were incompetent, rude and uninterested.Many items unavailable from the menu and the food we ordered arrived either cold, overcooked or missing items etc.No coffee available except instant sachets which the restaurant staff took from the hotel.We observed the "manageress" opening these with HER TEETH before serving them to us. When we questioned her about food hygiene the staff became very rude and aggressive.Same situation for breakfast with no cutlery, milk or coffee. Tables uncleared and uncleaned.We have stopped here several times before but not in the future. Manchester has many options for decent food so we wouldn't recommend wasting your time or money here!
November 2023 by Steve Holt
Stopped over before a wedding in Salford. Food was usual standard at night, breakfast was good. Bar staff didn't have a clue on how the meal deal works or what ales they stocked.
November 2023 by Hayley Tierney
Seemed really short staffed, which resulted in long waits to be seated, to order and for the food to arrive. Food was cold, but edible so didn't bother to complain. Felt sorry for the staff, they clearly need more
November 2023 by Paul Gorvette
I've not been here in a while, 3 yearsFood was scrumptious. Hot and delivered promptly with polite service.Found the decor, fresh, spacious, and comfortable.It has been redesigned to cater for all, cozy, and intimate areas and spacious areas to partake in merriment.Parking: Check in at receptionKid-friendliness: Loads of fun to had here
October 2023 by Paul Westwood
Restaurant was very quiet hardly anyone eating in there, which is unusual for these type of family restaurants.I explained I was a vegetarian when asked regarding allergies and promptly ordered the potato skins with no bacon and a veggie burger for mains.The starter came quite quickly but had bacon on and was sent back, then took what seemed like an eternity to reappear. I then had a stack burger put on the table before finishing my starter. This also was beef based and not what I ordered, so that went back.When I finally got my mains there was about 12 chips and my burger, no garnish or coleslaw.When asked why I was told the restaurant was out of coleslaw.Not a particularly positive experience.
October 2023 by Sharon fiddy
Although this place is large, it was very quiet during the school holidays. There is a ball pit play area seating next to it. So you can watch while eating if you have children. The food was not great, but I did the job. Standard taste and presentation. If you have a bonus card, you can get 30% off the bill.Staff is not very friendly, no smiles welcoming, or checking on customers to see if everything was OK. Must have been short staffed. The table across from me was left with mountains of dirty dishes and flies gathering because it was left the whole entire time we were having our dinner. It was not busy either. Children in the play area are not watched properly by some parents had to go have a word with one parent because child was being rough and bullying other children.Parking: Pub parkingKid-friendliness: Play Area inside and outside.
