December 2023 by Geoffrey Sharp
Brilliant help today from Naz with our new card. So helpful.Having people like Naz is so valuable to older people like ourselves instead of having to talk to machines. Its why we value a high street presence so much. The reason we left our previous bank when they moved out of Sale.Thankyou so much.Staff are Brilliant ?
September 2023 by Margaret Adams
Not enough staff. Waiting over 1/2 hour to be served. Staff pleasant when you finally see someone.
February 2023 by Daniel Cartlidge
Caroline was excellent helped me order a new emergency card very helpful great bank great service
January 2023 by Alan Davies
Just been with a problem with a card young lady on desk very helpful sorted it out
August 2022 by zeeba khan
I am deeply shocked and disappointed with this branch. I recently reactivated a dormant account on the 23rd of June 2022 in the Sale office. Or at least I thought I had. Certainly that is what I was told, when I presented my documents. The young woman who attended me and was at the computer some time dealing with me, told me that she had reactivated the dormant account and that a new card would be issued within the week. Which it was and which I have. I then transfered money into this account and then travelled to Spain where I am buying a house, and where I intend to use the funds in my Halifax account. It was then to my great shock that I discovered that my account has now been deactivated and I cannot access my money. The only way to do so would be to return to the UK and reshow my documents, as the woman who attended me originally did not complete her work properly. I have spoken with customer services 6 times (I was hung up on 4 of those times) and told that they could not help me. I called the branch office and was told that there was nothing they could do. I accessed customer services on my mobile app and was left talking to chat bots. I was told that a person would be intouch with me within 5 working days. Noone got intouch. Now what am I supposed to do? I suggest you think very carefully before choosing the Halifax as a financial service provider as clearly they have very little regard for their customers and when a problem arises are incapable of providing a solution. I will of course be passing this matter onto the Finacial Ombudsman, but I have to wait 8 weeks to do so. Also in the meantime, If I don´t complete the purchase of the house I will lose the 10 000 I have put down as a deposit. The only solution the bank has offered is that I come back to the UK and reshow my documents. It is mid August and I am in Spain, a flight at this short notice will probably cost me 500 pounds plus lost income in my job here and all the incovenience caused. Unf***ing believable.
June 2022 by Neil Clarke
Recently arranged additional borrowing and Sally was amazing she went above and beyond for me and made the hole experience stress free. 10/10
March 2022 by Alex Finney
Walked in struggling setting up the Halifax online banking the lady that helped sorted it all out very fast and Was very nice.
October 2021 by Lee Hayes
Always fantastic staff to look after the customer.
September 2020 by Bilal Baber
I have been banking with Halifax for over ten years. I have always been going to Chorlton and Stretford Mall branches and the staff there is always helpful. As I moved to Sale therefore I went to Sale branch for a chaps transfer. I entered the bank at 1.53 pm, the staff at the counter started to do the process but she did not know how to do it so she went to her manager for help. The manager Anthony who was in a rush to go for a date of something, came to the counter and said that it cannot be done as they are closing in five mins and it will take half an hour to do it. Despite that I went before the closing time and I should have been served, he preferred to argue with me for the rest of the time and turned me away. The next day I went to Stretford Mall branch and the staff did the same transaction for me in 7 minutes. Clearly the Sale branch manager could not be asked to serve their clients as he is lazy and not customer focused. I wonder how come he has retained this position which he does not deserve. The other staff in Sale branch are good but this guy proved himself to be a totally waste of space. His bosses should consider him retraining on his customer skills.
January 2019 by Daisy B
Loveliest and most obliging service exactly why I changed banks, staff here couldn't be more helpful
October 2017 by Peter Taylor
Staff are polite and helpful. I would like to see more counter staff on the tills at busy times to reduce waiting times.
March 2017 by Jef Ce
They need more counter staff at busy times
