October 2018 by Frank Tomlin
The customer service at this arcade is utter rubbish,TODAY 31st July 2018 i called in asking to use their toilet with having being on water tablets, i asked the young girl staff member if i spent £5 playing a machine could i use the toilet facility, she said yes, after spending my money a young male member of staff came behind me saying i could not use the toilet as the light was not working, as a 77 year old i was disgusted the way i was treated, Customer service training is urgently required for these members of staff.One day they may be on some medication and need help themselves. THINK ITS CALLED EMERALD AMUSMENTS
