December 2023 by Shannon Newton
Samara was so lovely and very helpful! ?
November 2023 by Bilal Ikram
Best customer service in H. Samuel store ever. Samara tried to help us in every possible way. Bought 4 watches from there because of her good customer service thanks again
October 2023 by Leigh Farrow
Catherine was fabulous assistant, knowledgeable, went above and beyond to help and was good fun, purchase was easy and super value, definitely be back. Thanks Catherine
August 2023 by Lawrence Campbell
Well what can I say? Samara was absolutely amazing. She was there ready to greet me with a smile and with a warm and welcoming attitude. I also witnessed her with other customers and she was nothing but friendly and professional. Samara also went way beyond to try and find all available options. I was not sure if I was going to make the purchase today but her customer service was so impeccable that I couldn?t not make a purchase which in an essence means that I chose to pay for the customer service more than the product itself. I was very indecisive and took a great deal of time to make a decision and not once did she try and oversell and/ or cajole me into making a purchase. At no point did I feel rushed or guilty should I not have made a purchase. She was also very supportive from an emotional sense and has made my journey of proposing a magical one. Ian the manager was also very good and he did everything that he could to secure me the best package. I am eternally grateful. I think Geoff Ram (google him) would have been amazed if he was in the store that day. They most certainly set the bench mark for others to learn and grow from. Thank you.
August 2023 by aidil faizi
Honestly very disappointed.Bought a watch from here but the worker didn?t even care to check the watch first before giving it to me. The watch had a dead battery in it! So I had to waste my time going back to the store and was told that the person who fix watches left already. So another worker at the store told me that I could do it at any other H Samuel store. So I went to Arndale?s H Samuel on a later day and was told that I can only send it back to the this store! Wasted more time! Then finally I went back to this store and had the battery changed. But the repair left dents and scratches to the watch! At that point I gave up and just took it.I also tried on a different watch in the clearance section and noticed visible signs of use (dead skins, scratches etc) and when I asked if it was a returned the worker says it?s been moved from shop to shop and hence the condition which was kinda hard to believe. I might be wrong but something to note.Basically wanted to sum it up as unprofessional and wasted a lot of my time. You?re better off waiting for normal H Samuel sales which brings the watch prices similar to the ones here.
August 2023 by Alexa Morales mead
Samara was exceedingly helpful and went above and beyond to provide help and advice for what I was looking for and made sure I felt like I had seen every option available
July 2023 by Sushikin
we are very happy by the customer service and and the worker samara was very kind and helpful
March 2023 by Ellie W
Great shop
August 2022 by Rajesh Jairath
Great place for good deals !!
July 2022 by andrea richardson
Love it
June 2022 by EDDIE JONES
I picked up a great watch at great discounted price the staff are friendly and knowledgeable about their products will be definitely be going back for more great deals
January 2022 by Alan Kay
A spacious, well stocked store. The staff were very helpful and friendly in a way that made a casual customer like me feel valued.
October 2021 by Donna Phillips
Very friendly lady helped me find a beautiful necklace and matching earrings. Was like chatting with a long time friend
September 2021 by Meghane V
Not a good experience.Bought a ring in 2020, a stone fell off a year after, fair enough I am going to the store to repair it. I am paying the repair as I was no longer within the warranty. The ring came back and a lady confirmed there is a 1 year warranty from this moment. 6 months after having replaced the missing stone another one fell off and I have been told it's because the ring is no longer round so the stones will fall. Are my finger not round enough ? I am barely wearing the ring being afraid of losing stones. I HAVE to pay again to replace the missing stone as the warranty is not working on a different stone? Either the staff needs to agree on what they are saying to the customer or they need to stop selling rubbish jewelry with high prices to make people believe it's good quality.Additionally, when the ring first went for repair I have been advised the other stones were checked.Definitely do not recommend this store, save you money and buy quality!
September 2021 by Clément C
Spent few hundreds in a H Samuels ring, which loses stoneS twice a year even if the ring is only worn for events!Be careful, if you pay for a repair there is no warranty on the work ! Any issue after ? You need to pay for again and again!!"No warranty, but you can pay for the repair", shame to have such a poor service and poor quality products for the price.Keep your money for better products in other jewelry shops.
