January 2024 by Alan Towse
Pleasant atmosphere and staff were helpful with my problem. The problem is they were totally understaffed a waiting time to see an advisor of over an hour is unacceptable
December 2023 by Ali Raza Asghar
opening hours up to 3 pmshould be at-least 5pmtiming are useless
August 2023 by Allan Smith
Not satisfied with your customer service, if I interacted with my clients, the way some of your representatives do, I would be out of business. The only plus point was the lady at the counter, if only the rest of the staff could be as polite and friendly and welcoming as she was. I wish I knew her name because I would really praise her service skills
August 2023 by Peter Williams
With so many banks closing its getting harder to find a branch. Barclays Stockport is not a good location. The town it's self is depressing,work to improve it is taking forever and parking in town is poor. I'm sure it won't be long before this branch closes. The only plus was the staff were very helpful.
August 2023 by Greg Johnson
The most disgusting bank I?ve ever had to deal with. Their customer service is awful and left me in financial distress when they could have easily sorted out my situation.
August 2023 by F -
Wrong time advertised on Google why mention closing time for 2.30pm on Saturday it was already closed before 2pm update your timing online it?s misleading
August 2023 by Eve Dyer
Extremely rude lady on the business desk this morning. I had been waiting at the front of the line and she said something to me (very quietly), so I thought she had asked me to come to the counter. She then proceeded to snap that she was dealing with another customer. I apologised very politely and said I had misheard, and she proceeded to give me the dirtiest look and shake her head at me as if I was a naughty child at school.Totally uncalled for! I completely understand that work can be stressful and that customers can be a pain, but I had apologised and I don't think warranted that response at all. Bad moods should not be taken out on customers! Whilst another (amazing) lady was helping me, the lady that had been rude continued to be snappy with her colleagues. Totally unprofessional and no need at all to be treated like that.
August 2023 by Jonathan Allerton
Supposedly a main town branch yet you can't pay in cash... Arrived at 3.10, 2 young girls lazing about leaning on a lecturn at the front, counter is closed. Asked how to pay in cash, told can only pay in notes on the self service machine and coins can't be paid in at all, have to come back during counter opening hours..... This is madness Barclays..... You are literally paying your staff to stand there and tell people they can't help them. If this is the way you're going just sack the staff and have the bloody machine.....
June 2023 by Lewis Crosse
Drove up to drop some cash in at the self service atm outside early before work. Only to find out the cash option wasn?t working it was only accepting cheques. Got to try find another self service atm or wait for a branch to open and go in work late. Not ideal.
March 2023 by Jonathan Barnett
Needed to get some software set up for my accountant and the phone assistance wasn't great. Popped into Stockport in the hope that they would assist and the two girls on the counter were fantastic. They gave me step by step instructions on my laptop and overcame a few hurdles to ensure it was all set up correctly. Absolutely fantastic service
February 2023 by Angela Perry
Plenty of staff willing to help with advice- great service and well organised
February 2023 by Orange MAK1M
Absolutely ridiculous. Taken me almost 6 months to open a bank account. Everything went online as they took the high street banks! Only to find their online system was rubbish. Took months of phonecalls back and forth then monthsto get a face to face appointment purely to open an account! Eventually it was opened only to be called back in to the bank as they needed to take a photo of my passport and DL which I brought in last time I was asked to come to the bank! Absolutely dreadful! So I've walked In today with the Passport and DL and they told me I have to wait for approx 1 hour! Wth!!!
December 2022 by Trish Didsbury Doers
Went into branch Stockport to ask for charity statements to be printed there and then as we had a donor who wanted to make a donation. But needed proof of figures and charity. Lady not listening or interested. Worst bank ever wish we had opened up with another helpful bank. Disappointed!
December 2022 by Helen Fan
Zero Stars for customer service if I could. You queue to use a machine that 1 out of 3 works.
October 2022 by janet buxton
Never had a problem with them ,very helpful,,but still wish it was the old Barclays ..more discreet ??
