March 2024 by Chaminj Kahandawa
Ordered beds and some parts are missing when delivered.
February 2024 by Martin West
£30 To deliver a chair just around the corner disgusting
December 2023 by Circuit Workout
I arranged for a BHF to collect a display cabinet. It?s in great condition apart from a tiny handle that?s missing.Firstly they knock like they are about to take my door off at 7am in the morning!!Then rudely tell me they won?t take it because of the missing handle the handle is tiny about an inch in size and can easily be replaced.A phonecall asking about the condition would have saved so much hassle and my door!charity shops complain that people throw away perfectly useable things that others could get use from who are struggling but yet you refuse them! Shame on you!
July 2023 by Kevin Kenwright
They couldn't tell me an approximate time when booking just that it was an all day call. Got a text day befote saying will call me 30 mins before. Had to ring the shop at 2pm. They said they didnt know what time the van would get to me and hung up. Then van driver called at 2.25 saying delivery about 3.30 to 4.30. If i had known i would have gone out and still got back in time.
April 2023 by Marc G
Great range of affordable second hand furniture with two floors delivery available. Staff are friendly and helpful
March 2023 by Ellie Merrell
Appalling service, paid delivery and the drivers were rude and left the item outside the house. They were meant to be picking up a couch but didn?t (understandably because of health and safety with a rip) but then left me with a couch in the kitchen, my item in the garden (that I couldn?t move) and my 1 year old upset. They walked away instead of offering to bring the item through the front then when I went to ask them to bring it in they drove away as I ran to catch them in the van. Disgusting considering I am on my own with my baby! Spoke to the shop and they were incredibly unhelpful and unsympathetic. Wont ever have our business again!
January 2023 by Sarah Louise Hulme
My Dad unfortunately passed away just before Christmas so I?ve had to go through all his things. He had a mobility scooter which British Heart Foundation picked up this morning. Just wanted to say the guys were so lovely and polite, as was the lady I had spoken to on the phone to arrange collection. They made a horrible situation a little easier. Thank you.
October 2022 by Steve Douglas
Booked a pick up of donated items. Supposed to get a call an hour before. No call; drivers just left card at empty house. Rang and booked a second time. Rang on the day, only to find no pick up was scheduled. Will donate to another charity as this one is disorganised and unreliable, so cannot recommend.
August 2022 by Michael Riordan
I wouldn't buy furniture from them again,, especially chairs, they might look ok but they have been sat, played, moved, thrown aroyou can you can do with an armchair
August 2022 by C. Teague
Really good condition second hand furniture. Big selection. Staff so friendly and helpful. Will collect donations from your house.
November 2021 by Richard Heaton
Refused to accept sofa I wanted to donate because they said it had a small hole in the bas (which I can't find). Staff on collection vehicle were very unfriendly. This is a charity but they expect donations to be in pristine condition. I will not be in using this charity again and will advise family and friends against doing so.lf I could less than one star I would.
October 2021 by Samantha Davies
Just called the shop to get some information about parking nearby and to see if an item that I had seen yesterday was in stock still. The man I spoke to was not at all helpful and couldn't get off the phone quick enough.Very unprofessional.It is a shame considering this is a Charity shop and I was genuinely interested in purchasing the item and his lack of customer service has really put me off.
July 2021 by Patric Glenister
The wife was told that if she wanted the chest of drawers she bought for £60 which was very much over priced she would need to pay a delivery charge of £20 no wonder the director of the heart foundation is driving around in his £100k car,, absolutely disgusting over priced much over
July 2021 by Myo Sett Hein
Poor service and unprofessional
June 2021 by Chris F
2 failed pick ups of furniture for collection. Got text night before saying would be with us between 730 and 8 am, I drove 40 miles and got to the house at 715 to find a 'sorry we missed you' card from 7am! No response from driver to 2 calls and a text. This was their 2nd attempt at collection.