August 2023 by Carl Thomson
Whilst you can apply for your products via online channels your processing time to turn these applications around is simply unacceptable and too slow. Still a long way to go to become a customer focused top tier bank
June 2023 by Stephen Went
Very good service.
January 2023 by rob caddick
Very quiet time of day and no queue, the cashier was really helpful and very corteous.
December 2022 by Beverley Nicholls
Usually very good not today asked for a balance print out and told no not I can't do that but I can do this just no Tia very rude
December 2021 by Lesley Cranwell
No stars really - Called the number given - twice - held on for an hour both times 'moving through the queue' - when the call was answered they cut me off - both times!
July 2021 by karen jc
Extremely helpful and friendly staff. Definitely treat you as a human being and not just a number. It makes such a difference. Thank you !
July 2021 by sandra Hawes
I have always found the staff very friendly and helpful
July 2021 by Diane Lambert
The staff are amazing very helpful and friendly thank you
September 2020 by Chris Phuket
Branch phone never answered and 0345 number on website is obsolete.
July 2019 by Hoboesque
Friendly helpful and understanding staff .
December 2018 by Jack Holt
Friendly helpful and understanding staff .
December 2018 by Emmanuel Amofah
That's were my mum work s at
December 2018 by Will Jessop
Closed at 4:25 PM
March 2018 by Dariusz Manchester
Very poor service.
Employee, who was servicing me (approx. 30 years old) had problem with basic mathematics - he could not calculate simple multiplication. Also he was nor properly prepared from savings account product. He also did not have any tools in his computer to calculate eventual profit from savings account.
I asked him: "how may customers do you have with savings account?". He replied: "thousands, millions, I do not know".
(Me) : "And who suppose to know? Me?".
And when you are entering to the branch - there is nobody from service, you have to go to cashier, and than you are serviced.
About Savings Account itself: I was told that 0.46% is the best interest rate. So judge alone: is 4.6 GBP from each 1000 GBP allocated on accout best? (Or even less, because interest rate are calculated daily).
That bank is complete failure. No point to go there.
February 2018 by Hall Meadow
I concur with other comments about phone not being answered.
