Waiting for a response which doubt will be forthcoming. My west fire primary lever has jammed.It’s still under warranty but West Fire states to report to Direct Stoves as a first contact point.Can not use the fire as the lever lets in air/oxygen. If they contact me I will star accordingly. The owner will read this so... read full comment
October 2023
Wouldn't even give 1 star been over a month since I placed the order nothing received, keep calling poor customer service. Been emailing say Would be delivered but nothing when phone up still hasn't been dispatched now in dispute to get a refund!
September 2023
Great customer service after ordering wrong stove, plus cheapest place I could find for our log effect gas stove
