October 2023 by T B
Called to purchase Royal Scott equestrian coat this morning, checked online that my sizes in stock before travelling there! Very disappointed to be told my size wasn't actually in stock and that the online check wasn't very good, no offer to order size or check stock elsewhere! Just checked online now and still sayingmy size in stock!! Very poor customer service.
October 2023 by Anna Beasley
Excellent bike service and repair from Marcus. He completed it all within a few hours although we had initially agreed a few days. He updated me over the phone with his recommendations based on what he discovered which was great as its running perfectly again and I needed someone's knowledge. Very reasonable price compared to other bike shops. Thank you
October 2023 by Philip Dobson
Helpful and well informed staff when selecting good walking shoes.Staff at the cash till were also polite and helpful
September 2023 by Lyn Bostock
Helpful staff and the assistant who helped us choose our tent was great and really knowledgeable about his products.
August 2023 by Mark Broady
Good exprience, expensive purchases. Great staff, only problem was the clothing sizes, both and my son are well over 6 foot and built like rugby players so we struggle to get the right size.
July 2023 by Ellie K
Poor staff product knowledge and customer service since JD acquired it. Clearly not trained very well on the items they sell, and communication skills are lacking.Good products and good prices with the membership card.A few years ago I would give them a solid 5. Now only a 3 unfortunately .Me: I need a 1 in 25,000 OS map of Anglesey, have you got one in stock?Staff: What do you mean 1 in 25,000?If you sell OS maps and are an outdoors store, you should know this basic thing.Me: When will you get this tent in stock?Staff 1: TuesdayMe: So if I make the long journey here on Tuesday it will be in stock?Staff 1 asks Staff 2Staff 2: We get a delivery on Tuesday.Me: So So if I make the long journey here on Tuesday it will be in stock?Staff 2: Dont knowMe: You both said Tuesday, now you don't know?Staff 2: It's random what we get.Me: So I could be wasting my time and a long journey on Tuesday*Went to Decathlon and bought a tent instead*
July 2023 by Peter Jackson
Great store with great staff. Sometimes a bit difficult to get the larger sizes but it has improved in this area.
July 2023 by Karim Shokraee
Every time I go here the staff are always so helpful and accommodating. Had some gas cylinders I mistakenly bought with the wrong fitting, kindly returned for store credit. Really appreciate you all
July 2023 by Steve Barber
Good range of products, both economic and more expensive ranges. Shame you have to pay every year for a 'discount' card to get normal prices. Staff are helpful.
June 2023 by Paul Jepson
Good range (maybe too much stuff). I don't like how all the advertised prices are member prices. I mean you pay £5 for annual membership so it's always worth doing but still annoying that harvesting data is so valuable to them.
June 2023 by Phil Greenland
Better than decathlon as smaller shop,well laid out and good choice. Very friendly helpfully staff. Got an amazing deal on a new mountain bike, pretty much half price.
May 2023 by M M
Thank you to lovely Lorna at the till who helped my husband with his purchase of a pair of trousers. Lorna was very patient, explaining options in details, even reminded my hubby he can get additional discount as a National Trust member. Nothing can beat a good courteous helpful customer service. Thank you Lorna
April 2023 by Father of 2
This is a great store, packed full of clothing, tents, shoes, bikes and all out door needs.Small play area for children which means shopping is a lot easier, some staff are more helpful than others.If want advice I would find staff that want to help as from my experience there are a few very unhelpful teenage staff
April 2023 by Nick Gilbert
Great shop....even better than the catalogue you can see and touch everything lol
April 2023 by Richard Cope
Big, bright, modern store, friendly staff, lots of goodies for camping, caravans and motorhomes. Went in for some toilet fluid and spent £200! Oops but highly recommend this place.
