March 2024 by Rhys Gray
Super helpful staff, quick turnaround providing exactly what I needed for an excellent price
July 2023 by Lesley Wright
Howard on the counter very friendly helpful and gives really useful advice.
May 2023 by sonia parker
They provided a fantastic service .The guy on the front desk was very helpful and friendly.
September 2022 by Jessica
Would give zero stars if possible however not an option, ordered 3 kitchen worktops from here cut to size by onestop, all seemed fine until the day of collection. My partner and grandad turned up and every piece was damaged, to be told a plethora of excuses the most worrying one being they can?t check every worktop as they have around 500-600 arrive everyday?the fact they had been cut by them also and not realised there was a mound in one of them equivalent to snowdon I?d assume the warehouse is pitch black now I understand the cost of electricity has gone up but if someone would have held a mere flame to these they would have noticed the damage. No offer of a new worktop or a like for like, no sincere apologies just no customer service at all. We were told it would be 5 weeks for a new worktop, and that they suggest ?not to rip out your old kitchen before getting a new one? however as we are completely renovating a house from Jesus?s era we had no choice.I would not recommend at all, unless of course your child is looking for a new bike ramp then these are the people for you!
April 2022 by Bobby Khan
We recently ordered worktops & splashbacks.Customer Service & communication with Dan on delivery and overall was excellent.Company recommend a qualified & certified installer. We are so happy throughout from start to finish.Definitely recommend One Stop worktops A*Bobby
June 2021 by Kim
I cannot recommend this company at all and ended up cancelling the order. When ordering a worktop with them they require two people to be at home to help with the delivery (fair enough). My partner (self-employed) hence had to take a day off and of course the worktop wasn't delivered on the agreed date which meant my partner lost the money of a full day's work. Initially it looked like One Stop Worktops tried to find a solution but it then became apparent that they actually didn't care and kept on blaming their supplier. After several emails and calls I had enough and cancelled the order. Found a different supplier which delivered the next day without any faff and no requirement of two people having to be at home. What a waste of time. Don't order with them.*** addition to review after response from One Stop WorktopThank you very much for your response but personally I don't think it matters as to when I leave a review. As explained back then the new delivery date you offered didn't work as the delivery time was at midday and my partner couldn't risk taking another day off and losing out on income if the worktop doesn't arrive again. I was then asked for a delivery window which could work for us. I stated this to be between 4pm-6pm and was told they will check with their supplier. On Wednesday late afternoon I was then told the worktop gets delivered on Thursday again at midday... No other solution or compensation was offered to me at that time, so the only consequence was to cancel the order. Offering a compensation after me writing a public review is a bit late as well.
March 2021 by Ian Hocking
The rigour with which my original plan was checked before the order was processed was very impressive - nothing was left to chance. The packaging and delivery of the worktops was excellent, punctual and efficient. Finally, the fabrication , especially of the right angle was extremely accurate enabling the joiner to make a perfect fit of the two worktops.
In summary we are very pleased with every aspect - thank you Daniel for your input.
March 2021 by Sunshine Day
Superb service from start to finish, very professional and ultra helpful. Everything delivered on time as promised.
March 2021 by Ken Heywood
Staff really helpful, no pressure to buy.Good range of kitchens and worktopsOnly a small showroom but we saw samples of all items we required.Reasonable prices.
March 2021 by Rashmi Vashistha
Horrible customer service. Staff, even manager have wrong attitude, no work ethics and highly incompetent. I have been called MAD and RUDE for chasing my order which was delayed and delayed again and again. Never had such kind of experience before from any business. would not sugess anyone.
February 2021 by Darren Greenhalgh
Went in to get a quote for my customer but when my customer phoned up to pay One Stop Worktops tried to add £50 more.Lucky I was there at the time.When I asked why they had tried to add more they got rearly abusive and put the phone down on us.I will never go there again
February 2021 by Martin
Not a good costumer service at all, as a trade never seen such this things, never come back again
December 2020 by Lewi Orme
Cant fault these guys. last day of delivery the friday before Christmas, i couldnt be there to take delivery...pulled out all the stops and had a friendly delivery driver put on an extra shift and deliver 3 days before christmas. first class service. would recommend. great prices and great service!
September 2019 by Vikki Turner
Very helpful.
August 2019 by Mike Amella
Very friendly and good advice from the staff
