August 2023 by Mary Taasob
Today I had a regrettable experience with the customer service and I feel compelled to share my dissatisfaction with the level of service received. Unfortunately, I encountered a poor attitude from the staff.From the start of my interaction, it was evident that the customer service staff lacked the necessary professionalism and empathy. Their tone was dismissive and condescending, making me feel unheard and unvalued as a customer.This left me feeling frustrated and abandoned as a customer.I had to report this behaviour to the management to prevent this in future .Customer service is a crucial aspect of any business, as it represents the face of the company to its customers. It is disheartening to experience such poor service and witness the absence of any initiative to rectify the situation.As a result of this unpleasant encounter, I am left with no choice but to reevaluate my patronage towards . Any company's reputation is built on the quality of its services, which includes customer service. Regrettably, in this case, has failed to meet even the most basic standards.I hope that by sharing my experience, realizes the importance of improving their customer service department. Addressing the issue promptly, holding the representatives accountable, and taking necessary corrective action will be essential in regaining the trust of customers.
August 2023 by Lesley Wright
Went in today lady rude and unhelpful on serving me. Very reluctant to go back.
May 2023 by Google user
Shop is clean and well stocked. But most importantly, staff there are kind and attentive. I had a dreaded coughing fit because my hayfever was playing up. Embarrassed I excused myself from the shop. Sharon took my items from me and saved them, after offering for me to have some of her water. Shortly after her colleague, who's name o don't have, came out and gave and gave me a bottle of water from the shop. Thank you to you both for your kindness today- it is very much appreciated
May 2023 by Megan Lane
Shop is clean and well stocked. But most importantly, staff there are kind and attentive. I had a dreaded coughing fit because my hayfever was playing up. Embarrassed I excused myself from the shop. Sharon took my items from me and saved them, after offering for me to have some of her water. Shortly after her colleague, who's name o don't have, came out and gave and gave me a bottle of water from the shop. Thank you to you both for your kindness today- it is very much appreciated
April 2023 by Peter Moore
One of those shops that has everything you need, and things you didn't know you needed!!
March 2023 by Chrissy Jones
Great shopping experience here. Always good deals on lots of items. Shop is always clean and tidy with friendly staff.
February 2023 by Phil Jordan
What an absolutely awful pair of employees Superdrug Bramhall use on a Sunday. The staff member serving was rude beyond belief and created a scene in front of other shoppers. Her Manager Melissa was equally rude and didn?t appear to have any sort of control of her foul mouthed staff.
October 2022 by Becca Alexandria
A very small superdrug but has bits of everything
August 2022 by Alison Lodder
Sharon and Melissa are both very helpful. Sharon always says hello and her version of customer service is so good and real 'old school excellence'. I commented on how nice she was and another customer turned to me and he said "you don't get service like that anymore, do you?"Sharon said "I always try to be super nice because you never know what people are going through and how they might want to see a smile"I felt like crying. Crying with emotion because my life is hard and a smile means the world to me. Thank you Sharon. Shame you can't go to head office and train other Superdrug teams how to deliver exceptional service. I won't be going to another store. I don't live near but I will detour here.
August 2022 by Nicole Ellis
I walked into Superdrug after work hoping to get a few things and I bought a spray that said on the price £3.98 they were some of the same different smelling ones at £5.99 but I got the other one because I thought it was cheaper. However when I got to the checkout they charged me £5.99 so I questioned myself and went back to check and it definitely said £3.98 so I told them at the checkout so no one else would get confused and the staff confirmed it so they got the manager who came storming over screaming ?there?s no new price it?s £5.99? she went and checked and then told me that the £3.98 started from tomorrow very abruptly and rudely. She did offer me a refund but it wasn?t about the price it was so no one else got confused it?s just the principle. If the manager was polite and apologetic about it then I wouldn?t be so annoyed but the way i was spoken to by this manager was disgusting the customer service from her was awful and I?ll make sure to tell everyone that. Disappointing considering I work near there and go in there nearly every day. This manger needs a serious talking too.
November 2021 by David Watmough
Great store, helpful, welcoming and efficient staff. Great choice of products
August 2021 by Peter Harrison
Low on stock and staff did not know what stock they had or where it was located poor experience
July 2021 by Fuzz Sharif
Parking is a pain, as its only a local Superdrug it only has limited (popular/common) range of stock. I didnt find the shampoo/conditioner I wanted so would have to visit the bigger Superdrug, otherwise the staff are super helpful/friendly.
July 2021 by Harvey Moorcroft
I came to my local Superdrug and the customer service was appalling I was being watched in the shop it made me feel terribly uncomfortable the products are good but you are getting watch whilst you are shopping so it is very hard to see what you actually really want
March 2019 by Fran Smith
This is one of my favourite shops in Bramhall. Since I am a major supporter of local, independent traders I do not say this lightly.
