December 2023 by William Ho T.Y.
Absolutely appalling service and attitude. No doubt the shop has ZERO customers when other shops were packed in the Christmas season. Staff has no mood nor the minimal courtesy to answer a simple question. I have the impression of helpful and friendly staff in Moss Bros stores but it is certainly not the case here.
November 2023 by Philip Burns
Terrible customer service, extremely rude. Manager Richard refused service, accusing partner of wearing items she wanted to return which still had label, in original packaging and were clearly unworn.Meanwhile staff were laughing at my partner when she tried to complete the return.Will be contacting customer service.
September 2023 by Faraz Tahir
Went today to the Trafford centre branch and asked one of the lads who worked there to help me find the correct shirt for my suit I had bought from elsewhere. He made me feel like I was wasting his time by asking and just pointed me to one corner and did not try to assist me find a shirt. On top of this after 30 mins he asked me if I needed anything and I said again to him again that I am looking for a shirt to match my suit and he did nothing to help. It felt as though he asked me that as if he was trying to say to me leave the store your wasting our time looking just for a shirt. I had bought a suit from Moss bros last year and was always happy with their suits quality and hence came back to buy a shirt from them this year but was appalled at the standard of customer service.
September 2023 by Davinia Ramos
Dreadful customer service - went in to have a look at a wedding suit and they couldn?t have cared less. real shame as the suits were lovely but wouldn?t give them my business
August 2023 by David Thompson-Allen
1 star as I can't give a zero.Diabolical service.Staff are rude and really have no communication skills.They had messed up the order of my suit for my own wedding and didn't have it in store even though I came on the collection date.Not even a sorry on behalf of the company for the mess up.They even had their phones out watching the football and were reluctant to move away.
July 2023 by Lucy Cipher
They gave my husband a lot of attention. He wanted a full suit and every part had to be in a different size. The assistant was patient and she tried to match everything as much as possible. They sent everything home at the designated time. The price was reasonable as well. We definitely recommend this shop.
July 2023 by Josh F
DO NOT SHOP HERE OR USE THIS COMPANY. Absolutely appalling customer service. I bought some shoes, but after buying them I decided I didn?t want them. So I went to take the unworn shoes back for a refund within 28 days, and was refused. Both the team in store and online customer service team ?deduced that the shoes had either been worn, or had been looked after poorly while they had been in my possession from purchase.? Both of these statements are untrue. Will never buy from this company again.
May 2023 by Adam James Hairdressing
The staff are really good in this store and that is the only reason I?m giving a two star and not a one.I rented a tuxedo for an event this weekend. I went in to the shop two weeks before the event picked my tuxedo and be meshed up. I was told to come back this week to pick up the suit which I did.The suit did not fit at all waste cote to small, pants to long, wrong shirt (as they discontinued it after I had ordered it) pants and jacked wear two different suits.The staff wear really helpful and re sized me and was told to come back two days later to pick it up.I went back and it was still wrong and there is no time to get it sorted so I have had no choice but to spent quadruple on buying a suit.I will never recommend using moss bros but the staff are friendly so you should be ok if you are buying but under no circumstances rent from them!!
May 2023 by Thomas Leach
The staff are really good in this store and that is the only reason I?m giving a two star and not a one.I rented a tuxedo for an event this weekend. I went in to the shop two weeks before the event picked my tuxedo and be meshed up. I was told to come back this week to pick up the suit which I did.The suit did not fit at all waste cote to small, pants to long, wrong shirt (as they discontinued it after I had ordered it) pants and jacked wear two different suits.The staff wear really helpful and re sized me and was told to come back two days later to pick it up.I went back and it was still wrong and there is no time to get it sorted so I have had no choice but to spent quadruple on buying a suit.I will never recommend using moss bros but the staff are friendly so you should be ok if you are buying but under no circumstances rent from them!!
May 2023 by Jordan
I have never met such awkward or rude staff, all talking around the till rather than helping customers.I felt that uncomfortable, I ended up travelling to the Preston store to buy my suit.
May 2023 by Sully M
I used the Trafford Centre Moss Bros recently for my tailored suit for my wedding. I have to say the service was absolutely shocking. I arranged an appointment to get my measurements taken for my tailor made suit and I arrived for the appointment and the service was shocking. They did not take any sufficient time to take my measurements and literally one gent came for approx 5 mins and done the full measurements and I most definitely did not feel comfortable at the time that he took accurate measurements. When the suit then came, the rush taken when undergoing my measurements reflected in the final product as it was just not the correct fit and was made short in some areas. I had no choice but to accept this suit as it arrived 3 days before my wedding day, even though I ordered 2.5 months before my wedding! I paid around £800 for this tailor made suit and I WOULD DEFINITELY NOT RECOMMEND THIS COMPANY TO ANYONE, MOSS BROS IS A SHOCKING COMPANY, RIDICULOUS SERVICE!!! DO NOT RECOMMEND TO ANYONE
April 2023 by Amber Forshaw
Honestly the weirdest experience of my life.Went to get my fiancé and sisters partner their blazer and trousers for my sisters wedding and was told they couldn?t see to us because they were ?booked? by the girl working there, but not one changing room was being used and all other staff were just folding shirts. Another worker then told her she basically was wrong for saying that and they she should and could help us, so then she did with the most bizarre attitude. She measured both men and got them their blazers, and then just left whilst we waiting for any measurement for trousers etc. we ended up just serving ourselves and sorting trousers - by this point we?d been waiting around 15 minutes and heard others complain too. The same worker then told her to come and help us, to which she returned and said ?the trousers alright yeah? Solid?. So unprofessional. We were then asked if we want to pay separately to which we said yes and received an ?oh right? response. My sister said we can pay together if needs be, to which she responded ?yes, paying separate is too hard?. Baffled.
April 2023 by Laura Smith
The WORST experience.. ruined my partners day. We came here for my fiancé to try on wedding suits and I have never had such bad customer service. One girl on her phone and didn?t even bother to look up. One guy told us his colleague will be with us in a minute. We stood and waited for 10/15 mins until we had to ask another guy what was happening. He then took us to a suit and then said he would get a shirt to try on with it. He came back with it and gave it to my fiancé. My fiancé went to get changed and then the guy just completely disappeared. No advice given, barely spoke to us and then no signs of him! We stood there like idiots, my partner in a suit and nobody to be seen to help. We ended up walking out - should have just taken the suit with us!! Absolutely avoid.. don?t waste your money.. go to Swarbricks instead!
March 2023 by Sophie Whitehead
Purchased black tie formal attire from here for a wedding. They had a reasonable amount of choice and happy with the price. The service wasn't what we expected as we had to ask a few times for accessories (cummerbund and bow tie). But overall, okay.
March 2023 by Prince Lusala
If I could put a 0 or I -1 I would. Long story short. I have make-a-measure suit to their store, paid more than £600 for a disgusting customer service.After few time I asked if they can do some alteration around the biceps. But they have totally destroyed it. Make my suit smaller and claimed that is my fault and I have gain weight that's why it is small. What is wrong. I was confident enough to asked them to compare the measurement from the day I have done the suit and today to see who is laying and see if I have gain weight and on off the staff member told me, they don't keep customers measurement on the systems. What it is not true. Keeps laying. An old short lady with glasses were so disrespected, she keeps talking over me, you can't even explain the matter.AVOID THIS BRAND AND TRAFFORD PARK SHOP. THE CUSTOMER SERVICE IS TERRIBLE!! YOU WILL THROUGH YOUR MONEY OUT THE WINDOW.
