February 2024 by Donna Czyzewski
Amazing service from Haroon in helping me with a pair of glasses! Efficient and friendly - thank you !
February 2024 by SEBASTIAN KULACZ
Very friendly and helpful staff.
January 2024 by Stella Cheung
I am beyond grateful for the support and help from the staffs and my optometrist Giles Turner in Trafford Center branch . I encounter sudden increase of eye floaters during Christmas night . Few days later I had detail eye examination from Giles and other examinations in St John street branch . Giles refer me to NHS emergency services, my retina is still ok and confirmed PVD . at present time not much can do .The whole experience is this company really care about the eye health of the client. No hard selling and they put my concern in the first place .I have my new prescription done yesterday in Bolton branch , staffs there are so nice and explained in detail the options of transition lens ( which is more suitable for me adapting to eye floaters in outdoor environments) . I highly recommend Optical Express and thx for all staffs and Giles in helping me to deal with my eyes issues
January 2024 by keith harrison
Hi, called today the sunday of new years holiday weekend after sitting on my glasses. just on the off chance someone could help, welcomed immediately, helpfully despite it just being a repair, told by Haroon, the sales person he would try his best to fix it, and give him fifteen minutes. Returned to find glasses sorted, which i really needed, so grateful for his help and kind helpful nature. Finally there was no charge, apparently if they can repair without having to order parts they will just sort it for free, part of the service. Over the moon, as i was worried i would struggle in work on the tuesday without my glasses.
December 2023 by Ivaylo Malchev
I had an eye surgery 7 years ago and I was ok. Since 2 years my vision has been worsened and the same as before the surgery. I can't see properly again, and they assured me if anything is wrong will fix it for free. Also been told that I will see perfectly for life, and now when I went for a check-up they said that they would never say such a thing and I need another surgery for £1200!
November 2023 by Mohsin Ilyas (Snapchat: Moh5in)
Top class service. Quick, efficient and very informative.Would recommend and advise others to also use.
November 2023 by Sufian Shah
They were really nice to me I really appreciated the hospitality Atif And Rabiya were really helpful and kind 100% recommend them
November 2023 by Edward Howard
Called in as a nose pad was missing from my glasses. Atir was very helpful and fixed the problem free of charge. Excellent service.
November 2023 by Andrew Peacock
The eye test happened but one hour after the booking time. The person before me, who went in around 12 30 said she had arrived at 11.50, so 40 minutes for them. Just one eye test technician. There were 4 other suited members of staff but they were literally chatting around the terminal at front of store or staring out into space whole time. There was no apologies when asked at 13.10 why offer a slot at 12.25 if you aren't going to see the customer within a short window. Eventually at almost 13.30 I was seen to but not after one of the suited members, who did no work the whole hour I was waiting, went into room and the technician then talked in a non professional derogatory tone the whole time. The test was much shorter than the test I had last year at the same store, the questions about which image was clearer was rushed and the guy testing wasn't professional in tone almost talking like they wanted to put the fear into you and throwing in comments about surgery options in few years time than discussing the results today. I will definately be having a further test somewhere else in the next month because I came away doubting I had got a proper test, so don't want to be prescribed wrong glass lenses from a quick rushed job (compared to test I had a year ago and the customer before me who had one for more than 50 minutes versus my 15 minute test without chance to properly observe images). I am just amazed why they employ all these idle, hands in jacket pockets, chatting to each other the whole hour i was waiting. 4 members of staff this was, what is the point of their job? However finance works at this.company, they seriously need to consider a restructure as wasting so much money on staff who don't help and just stand doing no work most of the hour I was sat waiting from appointment time to being seen. I cant wait to compare my results when I get a thorough professional test elsewhere that isn't rushed through eye image tests and professional demeanor from the staff doing the tests. Even to be proved wrong but I doubt it and I need to be sure my test outcome is right after experiencing opposite ends of spectrum experiences last year and this year. Avoid this store if you value your eyesight.Update 2 Nov. I have since had another eye test at another opticiansand the outcome is not the same, the service at this other well known opticians was more professional, thorough and they actually discussed results and options, as well as taking time to choose lens options, glasses, fit etc. The fact the results are not the same is indicative that the service I had wasn't to standard and I will not be recommending this brand or store.
October 2023 by Peter Dennett
Superb! Whilst at the Trafford Centre, part of my glasses dropped off. Went to the store where Shaffa very kindly replaced the parts with no charge. So helpful and would definitely recommend again. Many thanks Shaffa!
October 2023 by Des Maguire
As a visitor from Ireland, I popped in to Optical Express in the Trafford Centre to ask if they could assist us with my sons specs. They had been bent during our holiday. Shafa and colleagues carefully realigned the specs and for no charge. We were delighted with the service and would heartily recommend this shop to others. Thank you very much, Des and Rory Maguire ??
October 2023 by Wendy Duncan
Lovely staff, very friendly and professional.Everything was explained clearly and every care taken to ensure I was happy with the process. Prices were also very good.As a long standing customer, I would not go anywhere else.
October 2023 by Lisa Dixon
My eyesight is not the best and I have various problems, but staff are always really helpful, reassuring and answer all of my questions. I always feel that I get a thorough check up and know I can call them with any problems.
September 2023 by Sarah F
We were served by Haroon, who was so friendly & helpful, he repaired the arm of my husbands sunglasses but also gave us useful information on the type of spring mechanism, absolutely brilliant service & knowledge, thank you x
September 2023 by Zunaira
Had my surgery on the 23rd of August, and couldn?t fault the process. Dr Kazmi is a thorough gentleman, was happy to answer any queries I had and relieved any worries I had during my surgery! Thank you ?
