January 2024 by Alastair Woolley
Well equipped with nice staff. Can be a little pricey.
January 2024 by Albert L
It is a huge B&Q store compared with others in Manchester. I visited this store just before Christmas and lots of stuff having a discounted price. It is worth to come and take a look.
December 2023 by Sahan -
Ordered 12 items for a 1 hour click and collect on Tuesday, got email saying ready to collect so drove from Blackburn to store hoping to collect only to find out items not ready for collection as 'on high shelf on a pallet no drivers to get them'. Was promised they'd be ready for next day, when we rang up next day they still weren't of course, now been delayed a Total of 7 days and still 7 items have not been given, each day same excuse the forklift driver hasn't been able to get the items off the shelf, I've had to travel down to store there and back 4 times now 50 minute drives each day and I'm yet to collect the rest of the order. People working there have no interest in helping or sorting something out ideally could have been sorted on first day. Worst experience we've had with b&q, items were a kitchen order which were needed desperately hence me going to further away stores to collect as they were needed ASAP and so far they've been delayed a week, a 1 week job for my builder has turned into a 2 week job because of B&Qs slow pace of working. I was promised a 50% discount on my total order once I've collected the rest of the items but knowing whats happened so far who knows if theyll stick to their word. As a business owner myself I wouldn't want slow working employees like this at my business as they only put off customers not bring them in. I definetly wouldn't reccomend anyone collecting items from here because even if their stock says the orders ready to collect it most likely won't be. And don't bother trying to ring up as they won't answer, or you'll wait on the line for 10/15 minutes and just when you think they've answered they'll disconnect the line on you. Based on some of these other reviews it seems its not just a couple of people who have had such bad experiences with this store.
November 2023 by Northern Dutchess
We drove from Wrexham to find a makita charger which their website claimed had 5 in store. Yeah, no such luck. All 5 had mysteriously disappeared. We were then informed that the website means nothing..Lee, one of the staff members was too busy to help an elderly man looking for fence panels (finding it way more interesting chasing the young blonde sales assistant) Fortunately one of the back of store staff members rang a different store to see if they actually had any in, given that the website would require use of a crystal ball which we didn?t have on us.All in all, shockingly poor customer experience.. I?d say try Wickes next time
November 2023 by Ali Kingswell
Super huge, visited on a Saturday afternoon, no queues, check out easy and simple, found what I wanted without help as all isles marked well
November 2023 by Roger Mason
Has most things I need whenever I go. Helpful staff.
October 2023 by lainey87
Shocking customer service. Understaffed and the Staff that are there clearly don't want to be there. had to file a chargeback against them with amex. Wouldnt use again.
October 2023 by Ntora Seimeni
Just wanted to say thank you to Tracey, Peter and Brandon for their amazing customer service. They really went above and beyond to help us with our purchases!!!
August 2023 by Richard Hodson
Very helpful staff. Excellent range of products. Reasonable prices.
August 2023 by Sandunika Diyamini
Great place to buy DIY stuff. Could find the items easily by looking at which isle they are located in from the website. You can find lots of building materials from here. Had plenty of parking. Good products!
August 2023 by Roy Edwards
Excellent customer service, I had the pleasure to speak with two staff members, and both were very friendly and knowledgeable a credit to your company B&Q. Thank you for a pleasant shopping experience
August 2023 by Elda Koo
I?ve been to B & Q many times. This is the first time I visit Wigan B & Q. What a huge store. Staffs are friendly & helpful. I appreciate Nathan who helps me bringing a loft ladder to the cashier when I haven?t got a trolly.
August 2023 by Jared Yates
Got all you need staff are friendly...my big problem is and I've emailed loads about this and still they dismiss me ...They put all the electrical stuff on fires fans dehumidifiers for basically no reason other than to waste electric cost B&Q and damage the environment also ...Well done
August 2023 by Angela okane
You need to fend for yourself in there, no staff, they are not interested, they have their own jobs to do.if I didn't need to give a star then I wouldn't.
August 2023 by Kevin Shaw
Must say the staff we encountered were fantastic very helpful, especially a young land called Alex thanks mate