November 2023 by Gavin Mcloughlin
Visited Black Diamond, and Darren was very helpful to talk through what ideas we had and share his thoughts also. No pushy sales. Darren wanted to make sure we were happy with what we were purchasing.Ordered a log burner with hearth, inglebeam, and brick surround.Fitters Mark & Chris did a great job installing the fire and were as clean as can be. Both are also helpful and explain things with a demonstration once finished.I am very pleased with my purchase, and the fire is lovely and warm ?Would recomend to purchase from Black Diamond. Great showroom and very knowledgeable owner.
October 2023 by Dawn Galletly
I've been visiting here for years, planning our purchase and then agreeing the details with my beloved gentleman partner. Fabulous ideas, interesting production facilities, lots of knowledge and experience to benefit from and skilled staff from a great local company. Displays of combinations of choices are great for clarifying what you like and can afford, taking into account environmental impact! Today, Sam was helping my Mum visualise the plans whilst helping with the dusting!!
October 2023 by Mark Connelly
Just bought two wood burners from Black Diamond and had them fitted by Mark& Chris. My house is 16th century and therefore quite quirky. One fire was fairly standard to fit but the other one required quite a bit of care and imagination. These guys did a great job and were very professional in their work. Top class.
September 2023 by Elena Argyrou (elenaargyr0u)
Everyone at black diamond has been brilliant, from what was a daunting experience it became a dream come true. Darren knows everything to do with fireplaces and was very professional. Mark and Chris our fitters were nothing short of exceptional. Couldn?t have asked for a more perfect fireplace. Thank you all.
August 2023 by jane swift
Very very happy with my beautiful fireplace. Thank you so much. Darren and Margaret, Mark and Chris, all lovely, friendly and knowledgeable. Everyone was so helpful and fitters respectful of my home too. Lovely company. Would definitely recommend.
July 2023 by katie law
Absolutely love my fire. Such a good job done by the lads excellent service from start to finish. They couldn?t have done enough form Darren with all his wonderful help and knowledge in the showroom! Then to Mark and Chris with the installation and fitting of the fire. Thank you all so much will definitely be recommending to family and friends ?
February 2023 by Rutter Green Estate & Letting Agents
Thank you for our lovely burley log burner, we absolutely love it and your fitter Mark was amazing. I would highly recommend Darren and team at Black Diamond. Diane Wilde, MD at Rutter Green
October 2022 by Jane Miller
Would strongly advise against buying from this company!!! Stove ordered 8th May. Constant delays, varying excuses. Fitting agreed on 2 separate occasions - Stove had not arrived, despite Darren phoning to ask for remaining payment as all items had arrived to him. Fitting cost increased from £1180.00 to £1810.00, we were kindly informed by text the night before the stove was due to be installed. Site survey carried out early May by fitter. Darren arranged fitting - he is now saying fitting is nothing to do with him. Stove eventually fitted why we were on holiday 1st September - came home to damage of newly plastered walls. Our biggest issue was that we had not received certification, we have made numerous calls and sent texts to the fitter to no avail. I spoke to Darren again last week re certification he said he would get back to me........still waiting. Yesterday we decided to go down the recorded delivery letter route as suggested by Trading Standards. Margaret rang today to say she would pay for plastering, (I forgot to mention she came to look at it 2 weeks ago) but was taking no responsibly for the fitting?? Extremely confused as it was the fitter that made the mess. She shouted at me saying I should be contacting Hetas not threatening her. I made no threats. - I had no idea who Hetas was. Thank goodness for google, this is who the fitter registers the installation with - this has not been done. So we are almost £5k out of pocket with a stove that has been installed without certification. Margaret says she knows the law and will deal with Trading Standards.....
October 2022 by Jane Miller
Would strongly advise against buying from this company!!! Stove ordered 8th May. Constant delays, varying excuses. Fitting agreed on 2 separate occasions - Stove had not arrived, despite Darren phoning to ask for remaining payment as all items had arrived to him. Fitting cost increased from £1180.00 to £1810.00, we were kindly informed by text the night before the stove was due to be installed. Site survey carried out early May by fitter. Darren arranged fitting - he is now saying fitting is nothing to do with him. Stove eventually fitted why we were on holiday 1st September - came home to damage of newly plastered walls. Our biggest issue was that we had not received certification, we have made numerous calls and sent texts to the fitter to no avail. I spoke to Darren again last week re certification he said he would get back to me........still waiting. Yesterday we decided to go down the recorded delivery letter route as suggested by Trading Standards. Margaret rang today to say she would pay for plastering, (I forgot to mention she came to look at it 2 weeks ago) but was taking no responsibly for the fitting?? Extremely confused as it was the fitter that made the mess. She shouted at me saying I should be contacting Hetas not threatening her. I made no threats. - I had no idea who Hetas was. Thank goodness for google, this is who the fitter registers the installation with - this has not been done. So we are almost £5k out of pocket with a stove that has been installed without certification. Margaret says she knows the law and will deal with Trading Standards.....
September 2022 by Emma Kel
Do not use their fitter! Unreliable. Unreachable. Does not reply to phonecalls or texts. Doesn't show up as planned not once but 4 times!
Darren in the shop was so helpful when we went to order. Really pleasant guy and very knowledgeable, has all the time in the world for you.
I rang the shop as yet again fitter didn't show up and he isn't answering the phone or texts. I was told I'd get a phone call back. After over an hour I drove to the shop. "I was going to ring you when I got to you" by Margaret who was filling in more orders. Simply not good enough. I'm a customer whom you have taken money from and I'd expect some kind of customer service. "The fitter has his own diary he doesn't work for us. You will have to speak to him." How do I do that then? he doesn't answer any calls.
Fitter then after 2 days , txts and states he will do the job for more money than originally quoted! Absolute joke.
Poor customer service!
WOULD NOT RECCOMEND! DO NOT ORDER FROM HERE!
January 2022 by Martin Sixsmith
Very helpful went out of his way to help
December 2021 by Christine Snape
An excellent choice of gas fires.We got a lovely gas fire, just what we wanted
October 2021 by John Kazer
Friendly staff , attentive , gave honest advice . Great range of fires and also accessories
March 2021 by James Wheatley
We popped into the showroom for a wood burner stove. Gave our details to arrange a follow up call and survey for installation. No return calls, no communication. We appreciate the lock down issues, so rung again to chase, and again no follow up. very poor levels of communication. glad we haven't passed any money over.
March 2021 by Emma Reddy
Wow! Its stunning. Darren and Margaret know there stuff.The process of buying the fire and fireplace is very slow but that's the world we live in now due to covid.I am really pleased with my new fireplace definitely worth the wait fitters were respectful of our home and did a great job.I recommend that you try them i am one happy customer its fabulous Thank you
