Unhelpful and rather abrupt staff. Refusal to exchange and refund an item without receipt. I don’t understand why the membership card isn’t enough to prove you paid for the item. Rigid policy and not good customer service
December 2023
Like all Matalans. Classic, staff lacks of a smile or warm customer service
Welcome to Matalan, your trusted retailer for providing amazing value for modern families. Our clothing store & home store offer great value prices that won't break the bank. Our range caters to every member of your family. From trendy women's clothing like dresses and jeans to men’s clothing essentials like men’s suits and sportswear. We’ve got kids’ clothing including school uniforms, as well as baby clothes for your little ones! We’ve even got pet accessories for your furry family members. Transform your home into a haven with our homeware, with everything from bedding to luggage and everything in between!