December 2023 by Lyndsey Whittle
I have been Natwest since I was a kid and I am really thinking of leaving them. They aren't a reliable and friendly service anymore. I thought the woman today couldn't care less and a bit lazy at trying to help. She was a bigger lady probably in her 50's. I have had a scam and nobody at natwest is helping. Trying to contact them via phone is also a nightmare too. Getting nowhere.
February 2023 by Maureen Ashurst
A special Thank You to Gareth for his assistance in a stressful situation. Great service from you so many thanks.
August 2022 by Joanne Jackson
I can't fault Nat West. I've banked with them for 17 years now and they have always been very helpful. I've never had a problem with Customer Service using the telephone banking service either, they have always been helpful and friendly. Happy to stay with them unless I'm given a reason not to.
August 2022 by Graham Watts
Customer for 40 years and rarely had a poor experience.This changed on Saturday 6th August. I stood outside the bank waiting until 9.30 to enter at 9.32 the door was finally opened. Walking in the bank there where 3 operatives in the building however even though only 1 was behind a bank till the tills where cordened off to prevent customers from going to the tills. I was waiting behind the barrier thinking like the door the staff would remove it however after a few minutes a young man came to the barrier to ask what I wanted to which I replied I have a large cheque and a large cash transaction to complete and seeing the lady behind the till and being the first customer was hoping to be let through. As I moved forward the young man stood behind the barrier to prevent me moving forward I then realised he wasn't going to open the barrier he was going to stand in front of me to prevent me moving forward. He then told me the bank no longer opens on Saturday for desk transactions to which I asked how were customers informed of this to which he replied by email and letter. I contested this and asked when this happened to which he mumbled it was due to Covid. I told him that was absolute rubbish. I asked to see the manager his response again was there is no manager it was Saturday.I turned to leave and walked a few paces before realising what had just happened and turned to tell this bit of a kid that his attitude stunk and that he had offered nothing by way of solution to which he said bye bye. I waved and asked him if he would like to come out of den and behave in his aggressive manner to which he replied see you.Well you won'tMy account a very substantial one will be closedI'm sure I can get better service elsewhere
June 2022 by Mark Saunders
Transferred business account to Nat West. Efficient, helpful and fantastic service at Wigan branch. This is thousands of times better than the appalling service at RBS further up the street. At least I've not queued in Nat West for 110 minutes like I did once at RBS.
September 2021 by derek williams
What a experience,the worst NatWest in the UK.Staff have a low limit of knowledge constant wrong information given out by the counter staff and to top it off bad attitude,a really bad attitude
July 2021 by Susan Moore
Always very lovely and polite .i would never go to another bank
January 2021 by Sara Ahmad
This is by far the WORST Natwest I have ever been to. I am actually in the process of a formal complaint - the manner and tone in which I was spoken to was nothing short of disgusting! The manager Martin was so rude that I left the branch in tears! I would not recommend this branch to ANYONE. After being with Natwest my whole life this is the first and only time I have ever witnessed mistreatment this way or in any store for that matter! No wonder the ratings for the store are so bad!! Luckily Natwest customer services whom I called whilst in branch so they could be made aware have been nothing short of excellent and are dealing with the matter - Martin refused to speak to them on the phone point blank and said hes the manager so he makes decisions! SHOCKING
October 2020 by Comfortable Climate Solutions
The staff were really friendly and went all out to help me resolve my issue. There has always been a wait at this bank, they definitely need more staff at the counter.
October 2020 by John Dean
Excellent customer service experience staff are very welcoming and polite
October 2020 by Hamid Shahabadi
Visiting this branch made me change my bank.Wanted send money to Solicitor by Chaps , and used my driving Licence as ID , after failing all form at the end Branch manage told me can't do without my passport , I din't have it with me . Can't do exchange of contract till next week. Worse.Have to drive 4 hours to get my passport
October 2020 by Ms. C
Always greeted nicely when I visit, and always a straight forward visit able to do what I need.
September 2020 by George Kay
HopelessRegistered for a Help to Buy ISA with NatWest. I was asked to provide ID and Proof of Address either in-branch or by post. I decided to go in and get it done. First no-one was around on the Enquiries side so I joined the queue for Cash Services. I brought a Passport and a PDF bank statement - both of which are listed on the welcome pack as accepted forms of identification - however the miserable sod who served me insisted I needed a hard copy bank statement. I bank with Starling which is app-only but a PDF statement is easily generated. We both went through the letter together however he still insisted nothing could be done. He even asked if I had a gas/utility bill! No because I don?t own a home, hence why I?m here signing up for a Help to Buy ISA. So be warned if you?re thinking of doing the same.
September 2020 by may yu
Worst customer services, staff at the cashier were discussing and cristicising other customer while serving me. The cashier was looking at her facebook on her phone while serving me. This is ridiculous , how could the management allows their staff to have their mobile with them while serving customer.
August 2019 by Dean Atkins
Banked with Natwest Wigan for years, canâ??t tell you how helpful all the staff are fantastic branch, always a great service in some times what isnâ??t an easy job.