March 2024 by Baz & Kaz on Tour
Stayed here before and that is why we used it again. Gone downhill slightly with the cleanliness and a little run down on the facilities.Fire alarm went off at 2am which was a bit of a shock but turned off after 5 or 6 seconds. Was never given an explanation why.When we went yo breakfast we were told it would be table service rather than buffett but loads of familes came at once and they changed to a buffet which we had to wait 15 mins for the chef to sort.
March 2024 by Andy Savage
Usual high standard of Premier Inn room, excellent staff, but evening menu has gone down, and breakfast was in short
January 2024 by Charles Reid
The best Premier Inn I have stopped in. Clean fresh room Lovely breakfast If only the breakfast staff could manage an occasional smile .
December 2023 by Richard Allen
Lovely hotel with great facilities. The staff are all very friendly and helpful.
December 2023 by Emma Cunningham
I stayed here unexpectedly last night after the British rail meltdown, and they couldn?t have been nicer and more helpful!The lady at the concierge helped me change my booking, which I?d mistakenly made about ten minutes earlier for the wrong month.Room was spotless, quiet, bath was great. I?ve stayed in four star hotels which underperform this premier inn. After a stressful day of travel this was the welcome respite. Noon checkout time is great!And I?d been to Wigan before, but what lovely people!Rooms: Spacious, comfy mattress, quiet, clean, modern.Walkability: Easy walk from train stations. Large supermarket a couple of mins away.
November 2023 by Russ
Lovely rooms, staff were helpful and friendly and the breakfast was great. Bit annoyed at having to pay to park at a hotel I'm staying at but overall really
October 2023 by Lol Cal (Rose Apple Whispers)
Really nice hotel. Got in and we were given a packet of chocolate digestive, which was much appreciated after a long day! Good food, nice staff, clean rooms. Highly recommended!
October 2023 by stephen parr
Rooms are clean breakfast was great. Staff are friendly decor & carpet getting a little
October 2023 by Umah Abraham
The environment is simple and the rooms are very lovely with good ambience. We planned and neatRooms: Very neat rooms and well arranged.
September 2023 by Lee Gallagher
Lovely little hotel in the centre of Wigan, the staff were very welcoming and the room was lovely and clean, you can?t beat a premier inn bed and their pillows. Opted for breakfast which was all you can eat and it was delicious, needed to iron some clothes whilst I was there and the lady on reception was happy to help me fetching it up to my room with an ironing board. Would recommend this lovely little hotelFood & drinks: Food was lovely
September 2023 by Tiffany Moore
Rooms are fine, functional as you would need them to be though only two pillows for a double bed and no spares. Had dinner here which was nice and the service was great. Staff were lovely, really helpful.
September 2023 by Andrew Davies
Quiet rooms, clean. Good air con in hot weather, realy nice breakfast as usual. Limited staff because of self check in which is a bad touch. A friendly face on arrival is always nice not a computer screen. DONT USE THEIR CARPARK. Parked at night, left early to go collect my dog from kennel, came back to collect Mt wife and kids. Fined. Because I didn't see/understand signs on way out. Park across the road, it's cheaper and fenced in and easier to understand
September 2023 by Michael Seddon
Not a good experience. Check in took an age as they struggled to find me a room! I'd pre-booked the week before and paid in full, but they attempted to charge me more due to the room availability. I was eventually allocated a room (the only one left) which had a constant noise from the ceiling void. I complained when I checked out but they didn't seem bothered, just apologised but no refund was offered - so much for the good night sleep guarantee. I've since raised a complaint with head office, but after ten days have had no reply.
September 2023 by Sarah Finbow
Such a beautiful night stay in a very central place. Highly recommended and would definitely visit again.
September 2023 by AleksandrSly
I've been a loyal Premier Inn customer for more than 10 years. But this time overall experience was the worst I've ever had anywhere. 1. One day there was no water. Neither cold, nor hot. So i had to go on a meeting with dirty hair and without bein able to take a shower. And staff hasn't proposed anything to soften the situation. 2. Two days there was no Internet. I came there to work. Not for leasure, and i needed to have internet. But it was absent. I couldn't finish my work, i couldn't contact with some of my clients and answer them, i couldn't have calls. Part of my work was ruined. And for all these troubles staff haven't offered any alternatives, and even no compensation or something that could soften the impression was offered. It's 2 stars instead of 1 just because bed was quite comfy and room was quite quiet.
