January 2024 by lindas1965
The staff were extremely helpful and polite, just very shortstaffed so long wait time.
December 2023 by Scott Buckley
Sorry Royal, not a great service, missed a parcel, used the app for redelivery,, never arrived after taking day off, they attempted again the following day when I went to work.Went to the sorting office, they didn't know where the parcel was located.Its only open two hours in the morning and 2 hours at night, not good over the Christmas period.I never use Royal mail, if I don't have to, really gone down hill since it was privatised.
November 2023 by michael cox
I called to the sorting office customer service to pick up my parcel that I have missed.So a card was left, when I got there this morning (Wednesday) I couldn't get in, the door was locked.Even though when I checked the opening times outside it was listed as open.What is the point of leaving a card to inform customers of a missed delivery only to find out you can't collect the parcel.It's not the first time this has happened to me either I missed a delivery in the past and called back to collect it only to find out I'd wasted my time.Same thing listed as open but wasn't.Since the mail was privatised it's really gone down hill.
November 2023 by Gemma Lester
My mail always gets delivered 2 over people address and they have lost my son birth certificate
August 2023 by D L
Stephen is the best post man you have he goes the extra mile without him I wouldn?t be giving a 5 star review, use the bring my label option regular and sometimes system messes up so end up with post person saying I?ve not selected it until I prove it via my emails some not interested like I?m the problem where the issue falls on Royal Mail ? but Stephen always chats and listens don?t just walk of snobby have had few other nice people but just don?t help me, Stephen has gone the extra mile on more than 1 occasion he deserves a Christmas bonus and more luck after him there isn?t many like him anymore unfortunately, I understand things go wrong but when ignored it makes customers angry and then leave bad reviews get more Stephens and you will have 5 star reviews in no time THANKS STEPHEN
June 2023 by Kayden Mobey
They knocked on my door and walked off not even give me a minute to get to door and now I don?t know where my parcel is ! This is really bad
June 2023 by Pixel Rabbit
Use this place all the time, always spot on service.Closed again today so dropped my rating.
May 2023 by Mark Saunders
Miserable & unhelpful staff each time I visit. The last time was a real 'Jobs Worth'.
March 2023 by Victor Evans
All the POST OFFICE STAFF ARE FIRST CLASS, IT'S THE TOP BRASS THAT IS AWFUL!!
February 2023 by Veronica Yorke
I sent a Birthday Card for my cousins Birthday they still have it .and given 3 different excuses to my cousins husband and ive made a complaint to royal mail got an answer gave the ref no and name of sender to say to my relative they know nothing and im lying camera dont lie aa ive photoshot it
December 2022 by James Jones
Collection point in Wigan closed 23rd & 24th December! Would be nice if they updated their opening hours online to show this! I've just spent an hour driving there due to bad traffic and then got absolutely soaked through and had to pay parking! Online hours show its open till 6pm! Please whoever is in charge, update the opening hours whenever there is a strike.
December 2022 by Ian Clarke
Telephone number never works, tried multiple times only to find I've been charged 55p every time from my mobile provider, why are the Royal Mail using a premium number that does not work!
December 2022 by Nicholas Guy
Staff were friendly and I was dealt with promptly and efficiently. Can't ask for more!
November 2022 by D Glennon
post is going missing, not getting deliveries, despite visiting several times to find out what's going on, nothing is being done about it
October 2022 by Liam Rainey
The man behind the customer desk was really rude I explained I?d just got out of prison and didn?t have I?d except a letter from home he became really high rate when I asked again for my parcel and have went twice once last week and again today and due to strikes I?ve not been able to get my parcel not happy please update your open and closing times
