January 2024 by Grace Whalley
Absolutely amazing customer service!! Originally stumbled across this store on the hunt for a pushchair at the very beginning of my pregnancy, we then returned recently to make the all important car seat purchase n I could not fault them at all!
January 2024 by Hayley Stafford
Third time visiting the store and having Sue help us. She talked us through everything and made me feel so much clearer and confident in what we wanted. Thank you so much!!Hayley and Matty
January 2024 by Amy Sharrock
Sue was extremely helpful and patient helping us to decide on our pram today. Demonstrating all the different models was no bother and got us a really good offer! Would recommend 100%.
January 2024 by Andrew Farquharson
Freya was a fantastic help. Nothing was too much trouble for her. She put us at ease as first time parents and walked us through the different options. We have walked out very happy with the purchase we have made. Great customer service. Beth and Andy.
January 2024 by Sam Davies
Kendra was absolutely amazing. Made the whole experience so enjoyable and her knowledge of every product in the store was second to none. Store is brilliant and the perfect place for your new pram.We went for the Silver Cross Reef which is an incredible system and worth every penny!Thank you so much ??
January 2024 by KELLY WHITTON
Sue was amazingly kind, helpful and patient with us a total novices. She spent so much time talking us through lots of different brands and designs of prams and car seats. She didn't push us or try to influence us toward any model in particular but helped us get a great feel for everything and work out which suited us most. She was incredibly knowledgeable and went above and beyond to help us. When we had made a decision, she found us the best price and told us that we can change our mind at any time and keep out travel bundle in store until we are ready. We were even given a voucher for a free baby Photo shoot. Thank you so much!
January 2024 by Shannon Dunne
We came to the Wigan store today and was served by Naomi who helped us choose a pram and nursery furniture. She was so attentive, patient and knowledgable. We spent around 3 hours with her because we are the most indecisive couple and was probably an absolute nightmare? Nothing was too much trouble for her and she had all the time in the world for us. We was shocked when she told us she had only been at the company for 4 weeks and only 16!! She truly is an asset to the company and we cannot thank her enough for her help?
January 2024 by Ann Hughes
Such an amazing place for all things baby and toddler. Thank you to Sue who helped us today, she has so much knowledge and was so helpful- a lovely lady. We will be happy to recommend the shop, thanks Jeni and Ben
January 2024 by Jeni Colegate-Hughes
Thank you to Sue in the Wigan store for all her help and advice today! Very knowledgeable and most importantly, not a pushy sales service. Listened to what we were looking for and offered advice from there. Our first time testing out prams ready for next year's arrival and we are very happy with our final choice!
January 2024 by Andrew Horrocks
Fantastic service. Staff could not have been more helpful. Very happy to allow us to try the pram in the car to make sure it fit and then helped with putting in the car seat when we collected. Highly recommend.
December 2023 by James Douglas
We came to the Wigan Store and saw Naomi, who took us through the various options available to us - she was incredibly helpful and informative throughout! Can't believe she's only been with yourselves for 3 weeks - she did a great job, we will definitely be back! James + Lou
December 2023 by Alex Seddon
Couldn't be happier with the service from Sue today. Very informative and knowledgeable about all the items in store. We had every pram off its stand and saw how everything operated and the items which came with them all. Her patience was brilliant and she answered all our questions thoroughly. We were left to make a decision in our own time and wasn't pressured at any point. Thanks a lot Sue you made the process a very enjoyable experience!
December 2023 by Cath Coppinger
I was struggling to get my payment to go through on line ( problem with my phone ) made a phone order instead . What a delight to get the call answered promptly by a real person . Chloe was knowledgeable and dealt with my order , she was pleasant helpful and could not fault her customer service . My order arrived in 2 days . Would not hesitate recommending Winstanleys Pramworld on the basis of my experience. Also very competitive on pricing and great range of products .
December 2023 by Jade Wheatley - Yates
Lovely experience picking out our pram. Staff were so helpful, knowledgeable and friendly. We worked with Kendra and she helped us find our perfect pram! Better deals available on the day in store rather than online so deff worth a visit.
December 2023 by Jack Dillon
Comfortably the best customer service I've ever had. Made to feel welcome as soon as we entered the store and the customer service from Abbie H was phenomenal. We entered knowing nothing about what we need with this being our first child and we left with all the information we needed to make the right decisions for us. Thank you Abbie H, we really appreciate it.
