February 2024 by Lynette Woodcock
When we arrived to use the leisure facilities to start our relaxing spa day there was an aqua aerobics class going on with the music blaring. Part of the pool was roped off making it all abit of a squash to swim.Robes aren't supplied and the spa isn't close by to the leisure facilities.The waiting room in the spa had used cups and glasses left on the side. I had to ask for refills of water as the bottles were empty.The facial We had felt rushed and far from relaxing. I had product in my mouth and eyes and felt like my face had been drenched in water. It wasn't the relaxing day we hoped for and won't be booking in again.
February 2023 by Kathryn Thomas
Lovely relaxing experience and really friendly staff. Thank you for a lovely day
December 2022 by Janette Isherwood
Went along for a relaxing spa day with a friend. The day included use of the pool , it?s facilities and a treatment which we chose to be a facial. Very disappointed that neither at the pool area or the spa did they have robes for guest to wear. Apparently this was due to rebranding?? There were no robes available. This gave a very unprofessional feel. Once at the spa we were handed a clip board and pen with no communication telling us what was required. We assumed completion which we did. Upon returning the forms we were taken into the treatment rooms. Apart from asking us to get on the bed there was no other communication. No asking what type of skin I had, no discussion about the products that were being used. At the end the bed head was just lifted and the therapist told me to come out when I was ready. Upon leaving the treatment room the only person we saw was the young lady on reception. The whole experience was disappointing and lack the special feel. Compared with other spas this is definitely at the bottom of my recommendation list.
October 2022 by Jenny Ackerley
Just had a facial, shoulder and back massage with Gemma, the woman has magic hands! Really great massage, she was really friendly and put you at ease. The facial was unreal! Definitely recommend!
October 2021 by Gaynor Stephenson
Really lovely staff in the spa. Excellent full body massage.
October 2020 by Lee Hemmings
No robe or slippers given. No relaxing area and the leisure facilities were the other side of the hotel. Poorly laid out.
October 2019 by Paula Ferguson
Had to wait 25 minutes for wax to heat up-not organised
October 2018 by Judith Murphy
Lovely experience staff are very friendly yet professional. Left feeling relaxed and renewed.?
