January 2024 by oliv beu
Good luck trying to call. Called a ridiculous amount of times with no answer. Then the waiting time once you get there is absolutely ridiculous
January 2024 by Marzena Zaleska
Take a chair, tea in a thermos and sandwiches to wait in the queue. I think snails would be faster. ?
December 2023 by Alison Henderson
Can honestly say never met a bunch of staff that are so rude. Particularly the ones doing prescriptions m the pharmacy counter. I appreciate there's not a lot of staff but being told you have to queue with people putting prescriptions in when you want an item from behind the pharmacy counter it's ridiculous. The more annoying thing is there was two members of staff stood laughing thinking the whole situation is funny. Used to be a decent store now I try n avoid at all costs
December 2023 by Lisa Starmer
I understand that there are not a lot of staff in the pharmacy and they deal with a hight amount of prescriptions everyday. But, almost everytime I go there is always some issue with my prescription, items missing, not in stock etc, even when I've had a text to say it's all ready, and they don't seem that bothered about sorting it out or offering an alternative. There always seems to be just one person serving so you have to wait in a long queue, which is not ideal for me as I use a walking stick and waiting in lines can be painful for my legs. On top of this, I can never get through on the phone. So I can't even call to check if there are any issues before I make the journey there. The phone just rings out, even after several attempts. There was one time where I had a voicemail to call the pharmacy back and I just couldn't get through! The staff are lovely up until I have an issue, then I am a burden and the attitude changes, which is down to their mistake more often than not. I think they definetly need to work on customer service and maybe answer the phone when it continuously rings!
November 2023 by Emma Hartley
Rude staff member I waited in line to collect an item when it was my turn to be served she took my collection number then stared to serve other people in the queue. when I asked if she was going to get my item she said she didn?t want to make people in the queue wait but she was happy for me to wait even though I had stood in line
October 2023 by Marie clement
I?m giving 5 stars because the lady who served me today is an absolute star, she was willing to help me pick the right makeup shade and item that will be best for me and she was friendly. Her name was Kasia thank you kasia ??
September 2023 by Anna S
The pharmacy it's a joke..I was waiting for someone to come out and see me for ages and they were more concentrated on having a laugh with each other and customer than actually helping others. I have never seen such a bad customer service at boots... they should shut it down.
September 2023 by Amanda Kay
Very poor customer service, not a nice place to go into.
September 2023 by Correna Platt
Love it here you can order anything and it comes the next day
September 2023 by ZYMTX !
Very poor customer service, not a nice place to go into.
July 2023 by Stephen Percival
It is very important part of civic centre especially if no other chemist has your medication.
May 2023 by Jacqueline Ritchie
I'd give them 5 stars if they had more than one person serving. I waited in a queue for over 20 minutes before I could ask for my prescription.Text alerts to tell you your prescription is ready is good. It saves you an hours wait!
March 2023 by Lathifa Khan
Absolute garbage customer service. Medication is never ready, even after coming back 28 hours later. "Must have got lost in the system", she says! Great! I'll tell my 3 year old son that, I'm sure he'll understand!
January 2023 by K Kev
Been here multiple times always very helpful staff. It?s a small store that obviously doesn?t stock everything but stock levels are maintained. Staff also make an effort to ensure online returns goes through correct and reassure the customer too/or when prompted (as in-store online returns don?t generate a receipt - it?s done on an archaic computer system).Been to bigger boots - always crazy busy, items out of stock and poor dealing with customers - conveyor belt feel.I prefer to come to this boots for most things.Dropped a star because sometimes there?s waiting around due to short staffing.
January 2023 by Kim Bush
I found the pharmacy extremely helpful, and I would highly recommend them.