November 2023 by Sereice
Slow and they look so sad. I try to help give them time by telling them, I'll go to the supermarket and collect on the way back. There's always a qué, however they still only put it together when I get there again.
November 2023 by Kalesh Bhaskaran
Today I visited the pharmacy to collect the balance of two boxes from my prescription. The front desk girl checked their system and said I collected all my prescription and there isn't anything pending. I explained her exactly what happened when I collected the prescription initially and what the pharmacist told me on that day and when I went back to collect on the next week as well. But the girl wasn't convinced and said I collected everything and there isn't anything pending for me. I said I need my prescription as I ran out of the prescription, she said call back tomorrow and speak to the pharmacist as he is not there today. When I asked her if some one else available said I need to speak to the another man when he comes off from the phone (He was on the phone atleast 15 minutes) Finally he came off the phone and I prompted the girl and after few minutes she came with my prescription. I asked her how come you find it, she said he found it. no sorry or an apology, I have wasted for an hour, when I should have collected in 10 minutes and gone. This is not at all acceptable from a local chemist. They should be more responsible to treat the customers.
November 2023 by Michael Muldowney
I have decided to find a new pharmacy and urge anybody who doesn't want to spend between 45 minutes to an hour waiting for their prescription every single time you visit to do the same. The service has been slow for over two years now. You are never warned of a wait, nor do they apologise for the wait. The staff have ZERO customer service skills.Prescription went in last Friday and was not ready today when I went to collect resulting in yet another long wait.Do better Thackers!
September 2023 by Cheryl
Always waiting in a queue here despite lots of staff!This has been ion every occasion I have been here so not just a one off !
September 2023 by Pixie Dust
I work along side this chemist and have a great working relationship. A couple of months ago my son had a diagnosis and prescription request. As things are as they are in the world - it has been tricky getting the medication. Thackers have kept me updated and gone above and beyond to help. Thank you so much.
June 2023 by Andrew Ryan
Some of the girls at the chemist are rude and deliberate.
March 2023 by Amrit Bansal
Poor customer service, waited for a long time. Meanwhile a women in a pink headscarf behind the counter continued to assist another customers knowing I had been waiting before them. It actually took me to say something for her to acknowledge me. She said ? oh this is the queue? after assisting a customer who was stood next to the first till. ( what queue I thought ? Where?s your sign to say second till only ? )This complaint isn?t about the long waits.Absolutely disgusting customer service. She wasn?t even apologetic!Maybe have more of a welcoming attitude towards customers would definitely help and taking ownership off their mistakes instead of having excuses.
March 2023 by alan stringer
Has been my pharmacy since the early 80s . Mr thacker is a real gentleman and the whole staff are very professional we get all our prescriptions delivered wouldn't go anywhere else
January 2023 by Rachel Nevin
Last couple of visits I've had around 30 min wait which is'nt usual over the years
December 2022 by Debbie Taylor
Been a number of times as nearest to me for prescription I need and always have such a long wait. Absolutely ridiculous.
November 2022 by Mustafa Al Bazy
They are so chaotic when an item runs out of stock. Everyone says something different and so easy for them to keep asking you to come back in few days. otherwise they are ok.
November 2022 by Mark Davison
Absolute joke as the doctors next door, thackers had my pescription for blood pressure meds the day before and went to collect day after and the pescription is not ready, has about 6 plus people working in there and about another two on the till and waiting for a pescription that was issued a day before what a JOKE!!!!
November 2022 by jenny lockwood
Good, professional service always ready to advise.
July 2022 by Paul H
Here we are after weeks of visiting the pharmacy to sort out a prescription for delivery,countless phone calls and over the counter conversations,still being asked do we want our prescription delivered. Totally incompetent,well patience as run out we are now making an official complaint and not to the pharmacy. We are taking it further. Please don't respond by saying we didn't ask for delivery all phone calls have been recorded and kept. Thackers blame park medical centre and park medical blame Thackers Pharmacy,you cannot get to the truth.
July 2022 by LifelongRed70
Here we are after weeks of visiting the pharmacy to sort out a prescription for delivery,countless phone calls and over the counter conversations,still being asked do we want our prescription delivered. Totally incompetent,well patience as run out we are now making an official complaint and not to the pharmacy. We are taking it further. Please don't respond by saying we didn't ask for delivery all phone calls have been recorded and kept. Thackers blame park medical centre and park medical blame Thackers Pharmacy,you cannot get to the truth.
