December 2023 by sreya jiji
Recently i changed my old provider to ee and took a new iphone 15 from store.From the day itself i port the sim as per the instructions of staff , i cant able to receive any incoming calls and sms. I went to the store for many times , calling the customer care service for all days . Till now no response from them. They told me to wait and wait and its been one month i am suffocated by calling them in a daily basis. Really bad
October 2023 by John Miller
Misinformed when signing a new contract and I'm now paying a lot more than I expected.I've been back to the shop 3 times trying to sort this out, with no luck. I was told the manager would ring me and I've received no call.Looking at the 1* ratings on here for this branch, it appears I'm not the only one who's had this problem.*Update: I took the issue through EE customer complaints and the issue has now been resolved and I'm now been billed the correct ammount and refunded the overcharges.I never did received the promised phone call from the Aldershot EE branch manager.
September 2023 by Timothy Fly
Went into store to get the iPhone 15 and was very pleased with the customer service from the team from pro-order to delivery to set up. Justin and the team were friendly, resourceful and informative.They ensured I was happy with my plan and that I had the best deal possible. Big thank you and well done to them.
June 2023 by Davella Short
Service was amazing Hass and Sagar were very kind and very helpful
May 2023 by Peter Smithurst
Very helpful as always
March 2023 by Suzanne Belcher
Took my phone in for health check. Nice friendly guy that did it. Very helpful
January 2023 by Anthony Holden
Quick and Helpful. Been with EE years and will be for many more if it stays like this.
January 2023 by m astbury
VERY Very Helpful sorted my problem and staff were very friendly
January 2023 by Danny Brady
Arrogant and unhelpful staff. Tickbox attitude.
January 2023 by Patsy Lunn
Almost solved the problem myself by suggesting I purchase larger Micro SD to help with low storage. I don't NEED a new mobile
October 2022 by Richard mark ?AKA 4R or Catt and Ramone? Tredennick
Always very prompt , efficient and willing to help. I have been in store a few times with various issues and these have always been dealt with before I leave the store. It would have been five stars but they are unable to help in store or online if you suffer fraud and have your payment card cancelled. There is no alternative way to pay. Despite the fact that the app says there is facility to pay in store.
October 2022 by Richard mark Tredennick
Always very prompt , efficient and willing to help. I have been in store a few times with various issues and these have always been dealt with before I leave the store. It would have been five stars but they are unable to help in store or online if you suffer fraud and have your payment card cancelled. There is no alternative way to pay. Despite the fact that the app says there is facility to pay in store.
October 2022 by Jam Khan
Yesterday I visited the EE store in Aldershot and I was served by Yusuf. I had a problem transferring my data across which I was so worried that it will not happen he explained everything in detail and advised how it will help me in the long run and showed me step-by-step how I can actually transfer the data across.I would definitely recommend him as the service he has provided has been immaculate and the knowledge about the new technology he has it?s really impressive10 star service
October 2022 by Jane Harriet
Ali was excellent. He satisfied me with information l needed and more he deserve l recognition in his excellent customer service. The best boy to deal with old people like me. Though Ee didn'tWhen l was away for a year and a half contacting Killbun when l came back and having not used the services because of covid. I still want an explanation of why? But fir today Ali was the best l wish he put my case to you. But thank you for serving us EE,.but deal with cases fairly as a company.
October 2022 by Amy Nguyen
Excellent customer service! The staff are really friendly, i had a great experience. Would definitely recommend.