December 2023 by Alan
Never seem to have the sizes in trainers I need
October 2023 by STEVE C
Rude and unhelpful staff. Very poor management
October 2023 by james hodson
I will never return to this store again its absolutely shocking, the staff literally dont care as i found when i spoke to the manager who seems to be taking it easy by the entrance/exit and doing absolutely nothing, his wages are an inefficient waste of funds and hes costing the company whilst losing them money from sales, 3 customers just walked out including myself who was stood in the queue with a 100 quid pair of trainers and 360 quids worth of clothing which i handed back to a young member of staff who was stood on his phone instead of trying to apply a little queue control! He laughed at me when i said the queue is taking to long, upon leaving i mentioned to the manager (a title he is not worthy of!) everybody in the queue was complaining and saying how they will not return and the extra cost in JD SPORTS in worth the quick serving time and quickly worked queues and his response was " go to JD then" wow, sports direct should fire him immediately! He seemed proud that he was the manager but if i was the manager of that disgrace i would be ashamed to admit! Nearly £500 was lost from me and i imagine all in from all of the customers who left, the store just lost £1000 and the manager was smiling and saying its ok, well yeah i suppose it is for me as i did infact go to JD and spent £625.00 money which was almost in your tills but your manager is a stain on your brand! If your company are interested in turning the store around then please make contact as i could turn the store round with my eyes closed and standing by the entrance for a full shift isn't even trying, its just making a mockery of his employers who as i said should dismiss him immediately unless they enjoy flushing company resource down the toilet!.
October 2023 by S Saleem
Went in today to find shoes for my son, as we got to the till there was no one to assist and we waited for a few minutes. Once I had walked over to the staff; who were chatting away, and informed them that we are ready to pay but no one is at the till I was told rudely ? I can 100 % tell you that there is someone at the till and I have not left the till with no one on it ? basically saying that I?m lying .
October 2023 by Richard Woodhouse
Utter rubbish. Fashion not sports. Mostly for kids. Bought off of Amazon instead.
September 2023 by Marcos Georgiou
Great service by Dannie, Really helpful. Thank you
August 2023 by Basiliki Iwannou
The WORST place ever! They coudn't find the second shoe. The label had different price and the cashier told us to pay more. Just close the store or change the stuff.?
August 2023 by Dp
Absolutely disgusting, went in with a return which I was told can only be a exchange or a credit note to which I didn?t want as I wanted to bug the shorts again just a different size,, I was then asking about there return policy when the so called manager was implying i was saying my item was faulty which I was implying that whatsoever!!! Then he stormed off in a paddy , as he knew he was trying to out a women!! because I basically told him he was a mogul! Then to have the next so called manager for him to take my item and straight away without even talking to me about anything given me a credit note !!!! Which I did not ask for and did not want as I paid on card and would go to another store to find the correct shorts!! I then told him I wanted it corrected which he told me he couldn?t do to start with until I told him I won?t leave until it is corrected!!!! To then now be left with the shorts in the wrong size and a receipt that says I paid for them with a credit note !!!!seriously the place is run by absolute jobs worth that have no clue how to manage there own hygiene let alone a shop!! AVOID AVOID absolutely horrendous
July 2023 by Kerry Hudson
Stupidly used Sports direct online again, and again lost my parcel. The customer service you receive is practically none existent, all except one member of staff have been hopeless. One intentionally cut me off after waiting nearly 10 minutes for a response, while I was reading said response, he cut me off after 30 seconds, so I couldn't reply and had to start all over again. I don't actually think I could be more dissatisfied.
April 2023 by Ram Pun
Worst experience ever! One staff with blonde hair needs to learn how to deal with the customers of Sports Direct. I wonder how she is still working there? She is so rude, if asked to show the shoes size she doesn?t give any interest and not helpful. I had to wait for long and the way she handed me the shoe box was as if I am taking it for free. I will definitely think twice before going in this store again. I would give zero star for this kind of customer service.
February 2023 by Aeiou Buena
This should've been a ZERO star. Staff was rude, unfriendly and aggressive. Having worked in customer service since I was eighteen, I could never imagine how the shop manages or trains its staff... CS is horrible. Would never shop there again EVER. I don't care if they would sell £1 top branded products, I'd rather pay £100 for a shirt than to be treated rudely by staff.
February 2023 by FujiKo San
I came into the shop and no one seems to help out. All the staff were just chatting away by the entrance. I then ask for assistance after 10 mins being there looking for the pair of trainers that I want, the lady that came to see me just told me that all the sizes that are available are just outside and that is all they've got, she didn't seem to be very helpful and just left me there and she went back to chat away again with the rest of the staff. It doesn't seem that they're actually working. I end up leaving. poor customer service.
February 2023 by Sunil Gurung
Very rude staff. I went to buy a volleyball so i asked one of the staff where i can find one, the staff in the shop floor kindly showed me where it was so i went picked one and went to the till. Their was a lady staff with really short hair who i asked how much it cost she pointed at the basket where i picked the ball from and told me in a rude uninterested manner to go n look at the basket for price so i asked her as i was already in the counter could u please check it for me in the till n she gives a long breath n says its £5.50 so i asked her can i have a new fresh one n i would like to buy it but she said thats all they have so i bought that one and asked her if she could deinflate it for me but she just refused n said they dont provide the service so i asked y dont they do it n her reply was we just dont do it so at this point i got really annoyed so i said i would like a refund n she called her manager he said what was the problem n i said i want the ball to be deinflated. Then the magic happens the manager said ok goes inside and gets me a brand new packed ball still in the platic cover n all is sorted. I still dont understand y she was so rude to me from the start even when i never shouted and asked everything very politely but overall very bad experience if we had a option of another sport shop i would never set a foot in their
January 2023 by Mark M
Good shop with a really good variety of products! From swim wear to trainers. Nice selection and lots of space. Staff helpful supervisor lady was nice ??
July 2022 by Tony Johnson
been there lots of times lots of sports stuff and friendly staff
