March 2024 by Angie S.
I switched to this pharmacy at the end of last year and the ladies that were answering the phone and on the register were super helpful. But.. as of recently the location is exceptionally understaffed and the service is poor. I tried 28 times to reach them by phone on Friday. Failing that I drove over after work and was told "I don't know when we will have that medication in stock," and to "try back Monday or Tuesday." That's fine except the phones engaged again Monday and I gave up my lunch break to drive over to be told the medication is in but it won't be ready until this evening.The medicine is also available at the other boots but since the phones are engaged I couldn't get them to release the prescription.I rank it 2 stars, hoping it's a fluke and the other ladies will return soon but really I will have to look into another pharmacy if it doesn't change.
February 2024 by Andrew Redford
Fantastic chemist shop
December 2023 by Jet Treacy
Writing a review on behalf of my mother who encountered the rudest member of staff on the till. My mum explained she needed to collect her prescription after her morning doctors appointment, the woman on the till asked how my mum got her prescription. When my mum was answering the question the woman rudely interrupted and re asked the question to my mum. When she finally let my mum answer, she bluntly told her the waiting time.This member of staff did not even listen to my mother as when my mum returned to collect the prescription, it was the wrong one!! The staff member then blamed my mum for the mistake, and mum had to wait another 30 mins. I?m pushing my mum to change pharmacy now as she?s told me that seeing this rude member of staff on the till puts her off collecting her prescriptions.
December 2023 by simon davis
Charlton Rd pharmacy slow and very little idea about customer service. Never a smile and apologies for the delay. Get your your prescriptions sent to Boots in town.
November 2023 by Chris Peck
Poor customer service from this Boots Pharmacy and sadly not just a one-off occasion. Specific staff are just not pleasant. Will be getting the Doctor to send my prescriptions elsewhere.
November 2023 by Katie Reynolds
Absolutely terrible service. Lady with the grey frizzy hair has a serious attitude problem and is the reason why I?ll be going elsewhere. Also incredibly rude to elderly people for absolutely no reason at all.
October 2023 by Evangeline Gallup
Ordered my prescription a week and a half in advance, went to pick it up and was told it had only been sent this morning. The extremely rude lady behind the counter snapped at me when I pointed out I had ordered it over a week and a half ago, and was very rude - telling me it was my fault for not ordering it in time. I cannot miss a dose of this medication so had to go round 7 other pharmacies (which took a long time) with my paper prescription to check if they had it. Thank god Andover pharmacy were so accommodating. One of the other pharmacies pointed out that it said on my script the medication had actually been sent four days ago, meaning the extremely rude lady had not only lied, but had been horrible for no reason. I will never return here, the staff are just too unfriendly
October 2023 by Michele Bond
Sometimes you have to wait, sometimes you don?t, just like most places! Reading all the negative comments makes me question why people go there if it is always so terrible. I particularly like Pam, she doesn?t tolerate impatient or rude customers and why should she? I have seen a locum pharmacist be incredibly rude to her and she did well to keep her cool and remain professional. Ever thought maybe some of the delays in prescriptions being processed is due to supplier issues?
October 2023 by Mrs T
Have had to stop using this pharmacy after over a decade, long turnarounds, not being notified the prescription is ready, long waits 30 minutes plus to collect prescription. Lovely young lady in there seems to be in the less and less and instead a woman 50's who seriously doesn't enjoy her job or helping the public, is extremely rude, unprofessional and unwelcoming. The chemist itself appears understaffed. Have moved to online prescriptions and received my medication the next working day.
October 2023 by Darren Davies
Awful service.I merely had a question and I said many times I do not want to queue jump, I will wait at the BACK of the queue. I just wanted to know IF my prescription had been sent across. There was no point me waiting 10 people deep if there was nothing to wait for. They literally could not grasp this concept, even after trying to rationally explain it MANY TIMES. I did try calling six different times prior to this but every time the phoneline was busy. Interestingly whilst I was there I tried calling, still busy but no one on the phone.This one has always been a nightmare, having to queue outside cold wind or rain. Hire more staff or give the contract back ?
October 2023 by Sandra Jones
I want to collect prescription, I normally get text once done I waited 2 weeks no text for one item. Went into store to enquire, it hadn?t even been taken off computer, as if queuing in rain wasn?t bad enough I then after unhappy asst served me had to wait a further 20 mins for them to do the medication. I thought 2 weeks would be long enough for them to pull it off computer and do it. I thought it may be would have been ready for collection. I?m not sure why I go there, well it?s near me and often family collect for me as disabled. It would be nicer experience if the first person you speak to was friendly and helpful but she?s not. I thought drs e-prescribing was meant to be easier than having paper format, but not so. So
October 2023 by Miss B
Have had to stop using this pharmacy after over a decade, long turnarounds, not being notified the prescription is ready, long waits 30 minutes plus to collect prescription. Lovely young lady in there seems to be in the less and less and instead a woman 50's who seriously doesn't enjoy her job or helping the public, is extremely rude, unprofessional and unwelcoming. The chemist itself appears understaffed. Have moved to online prescriptions and received my medication the next working day.
October 2023 by Jordan Piper-Mcquat
Phone line is always busy no matter what time you call. Impossible to get through to especially when needing to sort medication.
September 2023 by Bunny
This chemist has gone seriously down hill, it's not unusual to have to stand in a queue going round the entire outside car park, they used to be really helpful friendly staff who have now been replaced by Pam! She is vial! rolls her eyes if you have a question pulls faces at people as they leave grunts instead of speaks tuts and shouts at customers and spits venom at you if you have a problem! she should never be in a position of care as she really doesn't care at all, she obviously hates her job.a month ago I went to collect my prescription queued for 45 minutes and a rude pharmacist came out and told us not to let anyone else join the queue, I explained it was not our job to turn people away especially as he was open another 15mins he shouted at me and said we need to be gone by 1 as Pam has to walk her dog, unbelievable! I said I will be needing my prescription before I leave and anyone queueing before 1 should be served, he shouted at me if you wanted your prescription you should of got here at 9 am!, so he funneled us all in the tiny shop like sardines and locked us in, so as no one else could join the queue Pam worked faster than I've ever seen before but unfortunately was extremely rude to everyone. Something needs to be done this place is unorganized and extremely unprofessional.
September 2023 by Kelly Pink
I have been using this pharmacy since October I have to say the lady called Pam is so unhelpful & rude, she pulls faces as people walk away & really doesn't care about the job she's doing if she hates it so much (which she always lets people waiting know about) maybe it's time for her to find a new one which would suit her better! Medicines are never ready to pick up or sent back to the surgery. I actually have no words for how she has just treated the poor man In front of me who needed insulin.
