December 2023 by Aneesa Hussain
I always have a great experience at brow spa, I go once a month to see Angela for threading and waxing and she is always so professional, and very fast!
December 2023 by Charlotte G
Ive always had amazing service, staff have always been nice and chatty
November 2023 by Jade Martin
Absolutely appalling, mucked my eyebrows completely up , had to go get them redone, burnt my face with wax wayyy to hot , I'm now missing some of my brow, was really rude when I wasn't happy and was upset, DO NOT GO HERE
July 2023 by N. B
I had an appointment, and when i turned up at the store, it was closed.The very next day, i went back to find out what was going on.I had to wait along with another customer until the person working there came finally out of the back room to see us.To then be told rudely to wait until she has time to speak to us.Not a sorry, please, or would you mind.The other customer left the store straight away in disbelief about the rough/ rude service.Soon after, i was explained to say that the person on duty never turned up.I asked for a new appointment, as things like this can happen.I was told i could be seen if i had waited a little while.You would think after being messed around, i should be prioritised!I was very wrong thinking so, she rather prioritised walk-ins.Why would you prioritize customers without an appointment after you let a customer with an appointment down?So i agreed, but 5 minutes later, she told me in a very rude and patronising tone that she doesn't appreciate me waiting, but if i have to, i could.What a bad customer service to be talked to!She couldn't have been more annoyed or patronising to me if she tried.
February 2022 by Jo Waters
I wish I could give this zero stars, but that is not an option! I asked how much it was to have my eyebrows tinted and threaded, she said £18 and it is cash only, so I went to the nearby Waitrose to take the cash out, I went back and sat down and she said last time you were here you walked out and did not pay! I was so shocked!! I don't even live in Andover! She said she has CCTV footage of me doing it! I said how dare you, you should apologise and she refused. She said if it was not you, it was someone who looked like you. I left and burst into tears. I have never stolen anything in my life! What a terrible way to speak to a customer. If I had said something similar to her, I would be accused of racism! Will never set foot in here again. There is a lovely lady at the top of the high street at Beauty and Brows, go there instead!!
February 2022 by Lehanna Lymath
I always go here, and have my brows tinted and waxed, she does an amazing job and have recommended her to friends and family who have also had an amazing experience xService: Waxing
February 2022 by Liz Ferla
Did a great job threading my brows. Cash only, no receipts given. Would prefer to use card
February 2021 by Elspeth Green
I go to brow bar regularly as a walk-in. Eyebrow threading is £5 and has always been done well! I'm also always pleased with the results of my lash lift and tint.
February 2021 by Belinda Crean
I went to the have my lip and chin waxed and my eyebrows threaded .I'm sure the lady didn't no what she was doing ,she put all the wax on in one go lip and chin ,got some on my lips and in my month,by time she got the wax strip the wax was drying and in the process of removing it she ripped my top and bottom lip ,which is now very painful. But who do you complain to ? There was only her in there and another young girl ,I most definitely wont be going there again .
February 2020 by Adam Bellenger
My girlfriend had her eyelashes done today and the quality of work was shockingly bad. Not only did the woman not do what was asked, she was unprofessional in her decorum by changing music and going on her phone, neglecting my girlfriend, but also did a terrible job at attaching the eyelashes which were too long and quite frankly, I could have done a better job. £35 wasted. We do not recommend.
