March 2024 by Lesley Wickham
I had good experience booking my first mot.
March 2024 by ash butler
5* review for Ed specifically and the team. I broke down and no other garage was able to fit me in, I was sceptical about F1 due to the reviews but Ed went completely above and beyond to get my car fixed. Top customer service, even staying late and waiting for me to return to see if I had managed to source a part (they weren?t able to get it the same day). My car was fixed in just over a week, due to complications with other issues that were found upon further inspection, and Ed said if I had any other issues to bring it straight back and they?d fit me in as a priority. I haven?t needed to take it back!
March 2024 by Andrew white
I won't be using this garage anymore all they have done is mess me about on getting the work done, on all the times I have taken my car to them it just seem to be a problem for them, very poor service and management.
March 2024 by Imogen Walter
I was slightly sceptical after reading some of the reviews on here but I have to say I would return to formula one any day!My car was booked in for a service and mot and unfortunately failed. The team knew my stress as I was supposed to be going on holiday. The team got my car fixed and back on the road the same day.I?m thrilled and so thankful to them for being able to get everything sorted so quickly and for being so helpful and kind.Would recommended them to anyone!
March 2024 by Mark Holton
They helped me out at short notice with a problem I had on a Sunday. Top guys, thanks
February 2024 by Oggy
Friendly staff and great competitive prices
January 2024 by Dan CT Mercedes
Absolutely fantastic service from the Andover branch. Called up on Saturday late notice after getting a puncture on my Alfa romeo. They didn't have my tyre in but managed to get one in the next morning at a reasonable price! I didn't get the chaps name, but he went above and beyond for me, and I couldn't be happier.
January 2024 by Enna T-B
I booked in last minute for my MOT after reading some reviews I was a bit wary but the manager reassured me over the phone that the work is genuine. Car failed on break pads which we knew could?ve been wearing low, they got the parts in and fitted quickly and a very good price. Nice waiting area, I had my 2 year old there and they let us put a channel on the tv for him too?Will definitely use again in the future.
January 2024 by Will Gaze
Quick , helpful and gave good advice. Thanks so much
December 2023 by Mihai Tici
AVOID AVOID AVOID. Incompetence is at its best at this place. Ed was very rude and very disrespectful, no customer service skills whatsoever. He just gave my car keys back in the afternoon after I have dropped my car off in the morning and told me he doesn?t want my business.
November 2023 by Charles Marshall
Quick fix, reasonable price and did additional checks as part of the process with no extra charge!
November 2023 by Jess Rawlings
Very unhappy with this company. Ordered my tyres through Black Circles and booked them to be fitted on the 21st of October. Went in to get them sorted and their tyre machine had broke, fair enough not something they can help.Rang pretty much everyday the next week to keep checking, nope wasn't fixed yet.The next Monday rolls around I give them a call in the afternoon and ask if I'm okay to bring my car in at 5:30, "yep all good bring it in then" asked to leave work early to ensure I got there on time.Turned up at 5:20pm to find they had closed for the day when it states they are open till 6pm.This is not on at all, the customer service over the phone is not great. I'm pregnant driving on worn tyres in wet weather and now have to make up the time that I took off work early.I rang them back the next day to be told that they had no staff and that's why they closed early. And that they can't do my tyres today because they need to catch up on MOT'S that they didn't do yesterday and to come back tomorrow.Very disappointed and frustrated with the garage again this evening. Black Circles rang them yesterday and the garage told them that my tyres would definitely be fitted today as promised.I turned up and they told me that they don't have a tyre fitter in today at all and so they can't fit my tyres until tomorrow and that I need to come in even earlier.Not impressed in the slightest, will not be using this garage again
November 2023 by Petra Kuncova
Terrible experience and should have learned last time i went there . Booked my car to change only one tyre as i had puncture for 9:30 . Obviously manager said he doesn?t have enough stuff . They never have enough stuff. 2 cars before me but it took them 3 hours to change one tyre. Why is there even booking time . No apologies and very unprofessional stuff .Last thing toilets are absolutely disgusting looks like it never been cleaned. Never coming back
October 2023 by Laura McLindon
We have been to this garage many times over the last 5 years and the last few times have received nothing but awful service. The staff are rude, especially the man on reception (Steve) zero customer service skills and almost as if you are putting him out by taking your car there.When servicing my husbands car we received no call to let us know what needed doing or if the car was ready. We had to call them, only to find on picking it up a list of things that needed doing and we had to book additional appointments to get the tyres and brakes done.When ordering new tyres for my car their website was down so we rang to order tyres and were given an appointment, I left my car there to be told when picking it up that the tyres hadn?t turned up. Rebooked for 4 days later and same thing happened. No apology and asked to come back again!We will be taking our business elsewhere from now on. Avoid at all costs, rude and incompetent!!
September 2023 by Amy Mould
We were recommended this garage after we found a flat tyre on our A1. The entire experience took less than 45 minutes and that includes driving the car to the garage! The team were so helpful and we couldn?t be more impressed with the service we received. Thank you again!
