January 2024 by Richard Linge
Very pleasant, polite and helpful staff who provided all the assistance I needed. I bought a dash cam bundle for my car and the service I received was great. Looking forward to the fitting.
December 2023 by Brian Jones
I was looked after by Poppy who was friendly, helpful and very knowledgeable. The advice she gave me was extremely useful.
December 2023 by Linda Millsom
Served by a very helpful and pleasant assistant at the Andover store today, called Lacey-Jade.
December 2023 by CosmicGGTv
Can you change a fiat punto to a 2020 McLaren 765LT?. Well with Lacey behind the wrench that becomes reality. With the skills I can only associate with an F1 pit crew team and some of the best customer service I?ve ever witnessed she got it done. Now she admittedly only changed the bulbs but!!! Welcomes us over, found the right bulbs and got it changed faster than a pit stop? needless to say I was astonished at her customer service and ability. Now I might still not be in a McLaren but props to Lacey for the momentary bliss of feeling as if I was in one. On a more serious note, best customer service and exceptionally fast fix. Hats off to you!
December 2023 by Matt Jackson
Paid online for an item, said it would be reserved for me, went onto sell the item and i needed it for today, now have to travel 20 miles to get the part, refund wont be in my account until next week
December 2023 by jacky step
very helpful, efficient and curteous staff both in respect of headlight bulb fitting as well as in store
December 2023 by Sarah Davies
I had a ten point check on my car today at the Andover store. Jacob was brilliant. Super service, very thorough and professional. He filled a slightly flat tyre and topped up my windscreen washer. Complete battery check and advice on upkeep for the winter. This was all free as I had joined the Halfords motoring Club. Highly recommended.
November 2023 by Ingrid Bilgic
Excellent customer service, friendly, went above and beyond, thanks guys for a great experience ?? and our bikes are perfect!
November 2023 by Al Cave
We bought a battery ,to be fitted , but the car wouldn't start so we missed our slot for fitting . When we eventually got to Halfords the team were very accommodating fitted us in and did a good job of fitting the battery . On our car not an easy task which is why I paid for the fitting service . First class !
November 2023 by Evelyn Morrissey
Wednesday 8th November. The shop is clean and tidy. I found the items I needed. A member of staff was very professional and informative (Kayleigh)I hope the name is correct. I was served quickly and felt I had a good customer experience
November 2023 by Zbigniew Wilczynski
All staff Ned very big thank you. I?m regular customer, also I purchased electric bicycle where serviced and upgraded software. Today special thank you for Mr. Poppy and two young girls, 1/ from checkout another helped found fog light bulb fit to my Mercedes 230 SLK, this task way tough because from computer was advised build by one pin, but changed because maybe old car for two pins wide, but this girl sorted in 10 seconds, so I was, very impressed. Also seller Poppy, helped me made choice to purchase inspection led lamp, I?m so grateful how many people involved today help me in just 30 minutes. Greetings and truly big thank you for all staff Halfords in Andover Hampshire. RegardingZbigniew Wilczynski
November 2023 by Myles Smith
I had seen a storage box online which I wanted to purchase. Was greeted by a very friendly young man who told me exactly where to find what I was after and then he served me at the till. Liam was extremely polite well mannered and seemed knowledgeable as to where products were in the store. Clearly staff are well trained at this branch.
November 2023 by Amanda Robinson
Dan at Halfords Andover was brilliant this morning. A bus drove through a deep puddle which splashed over my car and the weight of the water broke one of my windscreen wipers. He sorted me out with the right wiper, and fixed it for me. Many many thanks, Amanda
October 2023 by Mark Browne
Absolutely awful, I have an e-bike with a 3 year care plan, I've had the bike less than 3 months, suddenly the bike has no power so I popped in and was left waiting for 10 mins before any staff appeared, I explained the situation and was told "I finish in 5 minutes, nothing I can do except book it in for 3 weeks time to have a look at it then" I explained I have a care plan with you , I was just told " short staffed mate" when you pay for a product and service from a major name like halfords its not unreasonable to expect them to live up to it. I got the bike through the cycle to work scheme, so obviously I use it for that very purpose everyday. So very disappointed
October 2023 by Our Universe and Your Connection
Friendly helpful and knowledgeable staff. Very good experience from start to finish. I have two bikes that they look after and i would definitely recommend these guys.
