August 2018 by SARA JANE Hysted
Thank goodness this place is getting back to what it used to be. Next time it will be 5 stars. Lovely staff in Andover. Very helpful. I want to shop here and do regularly so if anyone is reading this don't close PLEASE.
July 2018 by Paul Ward
Had a lengthy discussion with the paint expert about weather white was white and how to paint something white.
It's not as easy a question as I had first thought but as always the staff do what they can to help.
Just wish they had better stock management sometimes and their website never tells the truth so always call if it says something is not in stock as they may actually have it.
July 2018 by Jana Faulkner
few weeks ago I went to this store to get a new cord for my garden umbrella. I asked one of the employee to help me and he told me that I needed to buy completely new umbrella 😂. then I was looking for for new grgrass trimmer. Again I asked for help. this time another employee told me he didn't understand trimmers and asked for advice another customer who was standing next to me. after the customer replied that he was the one who worked there and he should know, it took him another 15 minutes looking at the box before he called another colleague who was able to help me 😂😂😂.
today I was there again for lawnmower. having 2 children 1 and 2 years who I had to take with me. unfortunately in this store they do not have trolleys for two kids this age so avoid the older one from touching everything and possible getting hurt I sat him directly to the trolley leaving me with no space. In past I asked for assistance and received great service when one of the employee helped me with everything from shelves to my car 😉.
hoped I would get same service this time I asked for help again. first I asked older lady who gave me the look like I really bothered her, then she asked another colleague to assist me who was quite helpful talking about the product but he used the moment when I lifted my son and put the box in the trolley and left.
cool... not exactly what I expected but we made it.
and on the way back home I noticed the box he put to my trolley was different lawnmower to the one which was displayed, so great, I have to go there again.
July 2018 by James Robinson
A clearly laid out store with efficient staff. Bought what I wanted at an acceptable price.
May 2018 by Jane Drew
Really appreciate the leavel of customer service. I don't see very well and someone found just what I wanted.