March 2024 by Meggie Sheldon
We recently purchased a wood burning stove from The Fireplace Warehouse and it has been a truly excellent experience. From the moment you walk into the showroom, they are friendly, welcoming and attentive. We visited the showroom a few times to decide on the stove we wanted and all of the team were so knowledgeable about the different stoves and answered our many questions with ease. The stoves are very competitively priced and there are loads to choose from. We used Paul, one of their recommended installers, who did a fantastic job of fitting the stove and we are chuffed to bits with the finished product.I can't recommend The Fireplace Warehouse highly enough. A lovely bunch of people who really know their stuff.
February 2024 by Diane Jackson
Absolutely brilliant! Outstanding service, getting the stove of my choice at very short notice. Excellent communication and very helpful loading. Personable and friendly - what more could you want?
December 2023 by Hayley George
(On behalf of my father Mr David Sheppard).For several months, my wife and I have been looking for the appropriate log fire. I rang multiple companies around the Portsmouth area, all of whom could not visit before Christmas, let alone supply and install the log fire. We had to cast our net further afield and we were finally recommended to The Fire Warehouse In Andover. The team there spent several hours going over various designs and options. We were delighted that the log burner we chose was excellent value for money. Their knowledge and customer care skills were exemplary. I would recommend this company to anyone that wants the right product for the right location. Many thanks to Mitchell Spencer and Julie For coming up trumps and ensuring our Christmas will go ahead with the family. Kindest Regards, David Sheppard
December 2023 by Julia Palmer
Absolutely brilliant customer service /care. Really lovely people, friendly and our wood burner is up and running in time for Christmas. Would definitely recommend and we will be back!
December 2023 by Rich W
Awesome service & super friendly staff - highly recommend the fireplace warehouse
October 2023 by Aaron Keane
Out standing service from the fireplace warehouse. It?s been a long time since I?ve received this level of service. Massive thanks to Mitchel, Spencer and Julie.
August 2023 by Thom O'Leary
Came here to leave a glowing review after some really great customer service from Spencer and Julie and was not surprised to find many, many other people sharing the same sentiment regarding this company. Please add my gratitude and compliments to the ever increasing list!
August 2023 by Peter Baker
Excellent service, Mitchell and his team have a very good knowledge of what they do and sell. Advise given throughout the purchase and installation process, very good discounts given to, good service received
July 2023 by Judith Burchett
Lovely place with lots of choice, lovely people, all there to help. Delighted with the resulting woodburner and its installation. Thoroughly recommend!
July 2023 by Danny White
Had an small fire place opened up and set up with a log burner that looks wonderul. Absolutely brilliant service, very reasonably priced with everything I needed available. Mitchell and his colleague were very helpful with any questions we asked and referring a log burner installer who was also very professional.Would definitely recommend and will happily use them in the future.
July 2023 by Jake Lemon
Absolutely brilliant!I recently purchased a bbq and garden log burner from Mitch at the fireplace warehouse and couldn?t recommend them enough!At first I was unsure on exactly what I wanted and had many questions. After spending some time with Mitch I walked away with the perfect bbq and burner for my needs. The build quality and set up is by far the best I have ever used let alone owned. The customer service that I received was also brilliant, I felt like they really listened cared about my needs. The fireplace warehouse has gained a lifelong customer from me.Thank you Mitch and the team.??
June 2023 by jade allen
Excellent service, Mitchell and his team strive to ensure every aspect of the process of purchasing a fire is explained in detail including what's needed and the installation part also.
June 2023 by Pearl Evans
Excellent friendly and professional service from start at showroom to final installation. Very pleased with the burner. Thank you so much Pearl.
May 2023 by Jacky Bennett
Excellent customer service. Recommended.
April 2023 by Yinnon Ezra
Excellent customer care will definitely be buying from them. Brilliant.
