July 2023 by Lynne Pike
Thanks to Wendy for her amazing service today. Her knowledge and understanding of what we were looking for to celebrate mine and my friends 60th birthday made our experience so easy and enjoyable. Wendy was recommended to us and she didn't disappoint. Andover Tui has a great team!
July 2023 by Alan Rogers
Jasmine booked our trip to the Teroso Blu in Skala, Kefalonia. From entering the shop we were greeted to a great welcome. The advice and suggestions we extremely good. Within 30 minutes of going into the shop Jasmine had booked everything for our trip.We had the most amazing experience in Kefalonia. Thank you Jasmine. Special mention to Wendy the Manager who also provided some good feedback to enable my Wife & I (Arlene & Alan Rogers) to make the right choice . Will be in soon to book our next trip............probably to the same place :-)
July 2023 by Wendy Wilkinson
I received excellent service from Sara at the Andover store via the telephone - I rang Tui expecting to be put through to a call centre as our local store has closed. I was pleasantly surprised to be speaking to someone in a store. Sara took her time to find out exactly what our requirements were, answered all our questions with great knowledge and was a joy to talk to, friendly and efficient - so much so that we booked our holiday straightaway and are very happy with the outcome ?we would definitely recommend Tui and Sara at the Andover store. Thank you ?? Wendy
July 2023 by Abbie Oakley
Costumer service is outstanding, Wendy and her team were absolutely outstanding, with all my enqueries regarding a first time aboard hoilday. Nothing was to much trouble went above and beyond to put my mind at rest, so thank you Wendy I really appreciate your time and effort. Highly recommend Tui Andover especially Wendy and Laura.
July 2023 by Salvatore Vittozzi
Once again I find that a person is far better than a company.Let me explain. When we first booked this holiday the online system tried to charge us more when we got to the payment screen. Thinking this was just what happened, I tried again on a different device and again it was trying to charge us £200 more. Having a TUI store in town i went in and Wendie and her team helped me out and sorted the issue - holiday booked :)With just under 2 weeks to go o our holiday, we were advised by TUI's famously unhelpful email (there is a change to your booking), which if you ever get this could mean anything from your flight has changed by 5 mins to your hotel has blown up :)Reviewing the online portal it advised us that our Hotel was undergoing "some small works" and "that this will not effect your holiday".So straight to the shop again we went and I'm glad of it. Not only were they able to tell us what 'small works' means and show us how much of the facilities were disrupted but explained in details our options.After speaking to our party (9 of us including young kids), we decided not to stay at our first choice hotel. Now with less than 2 week to go the race was on to find a replacement.We were offered 4 hotels, but either they didn't meet our needs or were fully booked these quickly became no go's. Wendie and re team called, emailed, begged, stole and borrowed for 4 days straight, always keeping us in the loop.I'm happy to report that this is now sorted and as long as this hotel doesn't blow up :) we are going on holiday.Wendie, I'm not sure if you read these, but from all of our party we thank you for you support and assistance in this matter, from it's creation over a year ago to this issue.People think online is better, cheaper, easier and in some cases it is, but when things go wrong a 'person' is what you need, not a call center handler (no offence to them).In future I will look online, do my research, get all my ducks in a row and then I'll go to town and book it in store so that I get peace of mind that someone cares about the booking, not just the money!
July 2023 by Millie Holland
Went into the store not expecting much and had no idea what I was doing or where I wanted to go. However I sat down with a lovely lady called Jazmin, she listened to all my needs and exactly what I wanted/would expect from a holiday and booked me the most amazing holiday. I'm so excited and can't thank her enough for all the help she's been, I couldn't have done it without her. I look forward to booking my next holiday with you!
July 2023 by Lauren Arnold
I would highly recommend this store. A lovely polite staff member called Jazmin helped my family and I on the best holiday we have ever been on. Giving us detailed information on the hotel, around the location and for our holiday insurance. Everything she said was absolutely spot on and honest and made our experience in store amazing. Thank you!
July 2023 by David Aldridge
I would like to say thank you for all the help Tui Andover gave us when choosing our holiday, this included information on the area and the best type of hotels that suited our needs. The staff are very friendly and can?t do enough to help, the experience was easy and stress free and yes we will be back next year to book another holiday with you.
June 2023 by Tina Richards
My daughter and I popped in to book her holiday yesterday and we were dealt with by Laura - she was super friendly and very helpful and patient with us. She made the whole experience stress free and took the hassell out of doing this ourselves online which we were very sceptical about doing after seeing several friends book holidays that turned out to be scams!! In fact all of the staff were very welcoming and they deserve 10/10 for making the customer feel 100% satisfied. We will always book through them in the future and hope that they continue with the good service. From two very happy customers.
May 2023 by Karen Howell (Kass)
I Just wanted to say what great customer service I was given from TUI Andover especially from Wendy and Sara they were fantastic dealing with a major problem I incurred with my holiday booking.They both went above & beyond helping resolve the issue managing to re-book the same holiday for later on in the year.Thanks to these two lovely TUI ladies and their team the family now have big smiles on their faces and looking forward to taking off & having a fun break later on in the year. So if you are thinking of booking a holiday I can100% say you would definitely be in the best hands along with great customer service here.
April 2023 by Kirsty Burnett
Amazing Customer service on Saturday from Laura while booking our holiday as part of a large birthday group.Laura was kind and friendly and put me at ease. she took the time to explain everything. Thank you so much Laura for a great experience. we are all looking forward to our holiday.
April 2023 by Jill Cohen
Excellent service as usual, TUI Andover have looked after our holiday needs for many years, with no problems. Chloe is wonderful, she remembered us from last year and booked our new holiday for us, getting us the best price she could. She is friendly, with a lovely sense of humour, professional and empathetic to our needs. Would give her 200% for customer service. Thank you.
April 2023 by Bethany Hadfield
My husband and I have just booked our first family holiday at the Tui Andover store with Laura for us and our baby. We went in with a pretty specific list (and budget!) of what we were looking for, and Laura was really friendly and helpful and spent at least an hour looking through our options with us, and was super patient when we circled back to each option about three times! Her advice and experience was really helpful, especially looking at the Tui blue/family resorts, and we definitely found going into the store extremely helpful, rather than trying to do it ourselves at home.
March 2023 by Paul Branley
Had a brilliant time on our holiday to Kefalonia thanks to Laura Branley and the team. We got everything we wanted and more which made our hols unforgettable.Will definitely be booking with you again.
March 2023 by Natalie Wilmott
Highly recommend.Big thanks to Laura for helping us book an amazing holiday. She listened to everything we wanted and found us the best deal. Friendly & professional, will definitely be booking my next adventure with TUI Andover.
