November 2023 by Justine Dyer
Under new management the club has really improved. Staff are helpful and personal trainers are very knowledgeable. The gym isn?t too busy at any time and is kept really clean. It?s a really nice environment to train in.
November 2023 by Beth Duursma
Anytime fitness Basingstoke is absolutely the best gym I?ve been to. The staff are so friendly and Rob has really helped me achieve my fitness goals so far. I have personal training sessions and they are really helpful as I learn new techniques and use different equipment. Anytime fitness Basingstoke has really helped me with my weight loss. I have lost 37 lbs in just over 12 weeks so far. The team are really knowledgeable on the equipment and there?s always a friendly smile when I see them. The gym has a wide range of equipment ranging from a free weights section to cardio equipment to a room with spin bikes. The fact that it?s 24/7 is so convenient as I don?t have to worry about opening times. Overall it?s a great gym. Really would reccomend it!
October 2023 by Ross Martin
Very impressed with the gym now Rob and team have come in. They've done a terrific job. Everything seems to be in working order and the issues I had before are no longer there. After some thought I have returned and resubscribed as a member and am very satisfied with that decision so far.
August 2023 by Jack Beadle
*AVOID AT ALL COST* I used the gym for about a year and the gym its self isn?t bad. However recently tried to cancel my membership and was told it?s all fine and I?d be billed one more month. However they?re now denying y any emails from me about this and stating I have to complete a form however because my membership is not active the form doesn?t recingnise me and all I?m told is complete the form even when explaining. They continue to charge me and threaten me with extra charges. Absolutely disgusted at this and from reading other comments this is a common theme.
June 2023 by Florjan Vladi
Extremely bad experience.I started a 6-month contract, and they continue to charge me beyond that. I'm attempting to contact them, but no one responds to emails, no one answers the phone, and they completely ignored me. I was obliged to apply for clossing a contract with "commitment end date" and clearly defined period (6 months). And guess what? They took my money and close my access in the gym.Just to steel your money, basically you start a gym and ends up in a court to take your money back.You begin working out to manage your physical and mental health you ends up in very stresfull situation.By not mentioning that: there are no instructors or classes there (i was not planning to use any, but they are part of payment, so you pay a service that does not exist). At least 20-30% of times the dor will be broken, or you cant enter or everybody from the street can enter.They exist just to steal your money they dont care about customer, and you cant complain nowhere.Make yourself a favour to keep away from this gym.Edit:Excatly 2 hours after this review i got contacted by them, telling me that they are gonna charge me another month (according to the contract) but meanwhile i can enjoy the gym from train station.So for 4 weeks they dont care solving the issue, but when you leave negative feedback they are interested to reply (not solving the issue).Let see for long terms which is more valuable 100£ stollen or a bad review.
June 2023 by panda ww
Not easy to access map takes you trough a buss lane thanks to the placement of your gym ill be canceling as most of the gyms I've been too now either don't have parking you have to pay or this one you get a ticket coz you drive trough. Taxi and bus lane because it warns to late
June 2023 by Annie Frisby
I started back in February, I'm so sick off not being able to get in the gym because the key fob won't work a few times I've come early can't even get in so many wasted trips ....I'v decided not to come backdue to this i Will be emailing them to get back money I've paid out .
May 2023 by Tom Ward
Wow. Where do I start. I have been at this gym for the past 8 years and all I can say is that over time this gym has gone so down hill. Firstly, FIX THE DOOR. I?m paying £30 per month to witness drug users walk freely into the gym, straight to the toilets and smoke crack. This is no exaggeration.Then we have the staffing issue. You may aswell ignore any signs on the door which display any working times. The staff are never in during this time. I?ve had countless people knocking on the door asking for staff and I have to tell them to come back at a random time because you may catch them on the off chance. Not very ideal for a franchise that is trying to pull in new members.Another door related issues. Someone stole the 10kg dumbbells and the manager at the time informed me of this. Every single month since November members have asked when we are getting new dumbbells. Still no luck or no new dumbbells. Shock.also, some absolute animal uses the toilets to then not flush or even bother to wipe by the looks of it. This somewhat spoils the gym atmosphere. Trying to get a new PB with the scent of dump up your nose is not easy. However there are new cleaners, which if I?m honest, making them clean the mess up must be some breach of a human right.This gym is outdated and I feel sorry for the staff as they must feel like they are at a constant up hill battle. They are always very friendly and are happy to help when they?re about. In my opinion the owner clearly has never been or set foot in a gym in a fitness capacity as there is no thought process on actually trying to maintain the current members. Or even any know how of what is important to gym users.This used to be such a good gym and I?d love to see it back to its old ways. But by the look of the other feedback which has been left, this will just get lost. I
April 2023 by Samuel Burrowes
Does anyone even work there that replies to emails! Shocking gym, can't even raise a complaint or get confirmation one has been received! Ombudsmen will be In contact! STAY CLEAR
April 2023 by Sam
Damaged equipment rips in some of the seats on the machines a lot of wear and tear and also mould in the changing facilities! Would recommend going else where! Would give 0 star review if possible
April 2023 by Balazs Letai
Really nice gym with friendly people and helpful staff.I like the facilities and its always nice and clean.
April 2023 by Glen
Wanted to join. Had an appointment to be shown around. Waited in reception for 20 minutes. Nobody showed up. Tried phoning and emailing but being ignored now. Very odd. Looking for other options in the area currently.
April 2023 by Kenny Oliver
I am a member at another Anytime Fitness and use this one when traveling for work, just outside the main train station and shopping centre it?s ideal for me. Excellent equipment and friendly staff
April 2023 by Nicky King
What a lovely clean, friendly gym. New managers were very helpful this week and can?t wait to start seeing progression
March 2023 by Zaria
Me and a friend were hoping to start using this gym, after registering online you have to meet a staff member to activate your key fob. We turned up at 7:30 (meant to be staffed until 8) with nobody there to greet us. We rang the doorbell several times and tried to call them as well with no luck. We eventually left at 7:55 assuming the staff had packed up and gone home early. Very disappointed that we cannot use the membership we are paying for and have wasted a journey and a parking fee.
