November 2023 by Sue Crook
Good initial tests. Optician (sorry, I think it is a different title now) was very thorough, pleasant and approachable. Person helping me choose new glasses extremely helpful on shapes, colours, different finishes etc etc. Thanks - a pleasure!
November 2023 by Cristina Tarantino-Hind
I was welcomed by a member of staff in the store and he was really helpful in finding a double appointment for me on that day.The two opticians I have seen were very courteous and professional. It was reassuring to be checked out by two ?older? opticians as they showed to have a lot of experience
November 2023 by Jo Hawkes
One eye has been painful/swollen for 2weeks, I went to boots to see if I could see an optician, I was made a appointment for the afternoon, the optician was very good, she explained what she was doing, gave me a thorough checkup, advice & has referred me to the hospital. I was very happy with my treatment from a the staff involved
November 2023 by Michele Blockley
Seen promptly by all staff members and given a thorough examination, with the process explained throughout
October 2023 by Trevor
The staff at Boots Basingstoke are so hopeful I recommend them for people with complex Vision .
September 2023 by Emily Boorman
Cancelled my lenses subscription without informing this would be the case so now I have to have 4 months without lenses or need to pay double. Poor explanation as to why, and no help
June 2023 by Xiao Ma (Ella)
I now don?t live in Basingstoke anymore but would always come back here when I need new glasses. I?ve tried several other stores and brands, but have always felt the glasses I have got from this boots opticians are the most comfortable.Huge thanks to Carolyn - she has helped me recently with frames choosing and adjusting, really appreciate her expertise and advice, always super friendly and so very helpful! ?
February 2023 by Sarah van kempen
Booked an early eye check appointment for my son as he was complaining of headaches and blureed vision. They booked us in and sat us down and we were then told that if nothing had changed we had to pay £25 as a private sight test. We should have been told this when booking otherwise I would have waited
November 2022 by Gemma
Boots Basingstoke (Store 3318)I?ve been coming to Boots opticians for 18 years. I?ve received nothing but 100% personal service. There are always friendly staff on hand to meet your needs. This store is so efficient from start to finish with excellent communication.Would like to thank Carolyn in particular, who has been part of the excellent service throughout the last 18 years! It feels almost as if we?ve struck up a friendship. ?Highly recommended!
October 2022 by GLT4KMT
Boots Basingstoke (Store 3318)I?ve been coming to Boots opticians for 18 years. I?ve received nothing but 100% personal service. There are always friendly staff on hand to meet your needs. This store is so efficient from start to finish with excellent communication.Would like to thank Carolyn in particular, who has been part of the excellent service throughout the last 18 years! It feels almost as if we?ve struck up a friendship. ?Highly recommended!
April 2022 by emily Hrton
I had an eye test booked today at 2.10pm and I had the text as proof of my appointment. I turned up for my appointment at 2 only to be told that my appointment had been moved to 1.30. Nobody had informed me that the time had changed. Then I was told to just book in for another day as no one could see me now. I literally booked time off work and paid for parking to go to this and it?s just terrible service. Not to mention the attitude of the person breaking this news to me, she couldn?t have cared less. Won?t be booking here again :)
February 2022 by Mel Butcher
Was told a 20 minute wait for help with glasses . 20 minutes later told will be a hour as they were going to lunch . Rude .
January 2022 by Hayley M
Impossible to get hold of anyone when you call, not ever sure if the opticians are open. Everything is just a hassle.
October 2021 by Sasi Kamalendran
Very bad service today. I have waited 3 hrs. Still not completed my appointment on the time. And they booked another appointment. They said to me not enough staff after 3 hrs and closing time came. Therefore I need to reschedule my appointment. Very bad service in Basingstoke town centre boots. Even I don?t want to give 1 star.
January 2021 by Jonathan Hall
Very poor service. Disappointed. I got some glasses off them a few months ago using a prescription from the Guildford store. Went back in a few days ago and asked to buy a spare pair using my existing prescription. Was told they wouldn't be able to sell me a new pair as existing prescription was out of date.. fair enough.I said I had better have another test. Asked when I could have an eye test. Guy shrugs his shoulders and says 'about mid February'.Walked out, crossed the road and went into Vision Express. Asked them how long it would take to get an eye test. They booked an appointment in less than 48 hours for an eye test.Don't bother with Boots, they couldn't give a monkeys.
