December 2023 by Google user
Disgusting service- avoid this store! After receiving a giftcard as a present, I attempted to scratch the area to show the pin code- this was either scratched off in the process or not present. As I wanted to use the card online, this made the giftcard was unusable. I then called customer service who advised this was a fault with the card, and that if I was to go into a Boots store they could give me a replacement giftcard. I entered the Chineham store 16/12/23 around 12:30pm and was served by an elderly blonde woman who was extremely unhelpful, and rude. When I explained the issue she first told me that I'd have to buy something in order to get a replacement giftcard, she then stated she wouldn't give me a replacement and I could only use the giftcard in the store. I confirmed that customer service said that I could get a replacement, and that the card was faulty. I explained that I'd be happy to call Boots Customer service to get confirmation, and then after sighing and rolling her eyes the woman serving me spoke with her manager and stated she would actually give me a replacement. When handing the replacement giftcard over she then told me that \\\"next time I should be more careful\\\", I asked her to confirm what she said and she repeated this, stating it was my fault that the card was faulty! I left the store very disappointed, and will ensure I tell others to avoid the store and in particular that woman working there.
October 2023 by Arslan Shafique
They never response on the phoneI'm calling the day time 30 minutesBut they never picked my phone
August 2023 by Dennis Bradley
Although it was a Sunday when i shopped here it was still busy but the only staff i saw on duty was 1 lady on the till and 2 at the pharmacy so there were long ques not good
August 2023 by Mia Paine
Not the best store. Fairly convenient location, but not the best stock selection or amount of stock on shelves. I would be more likely to go to the store in town over this one.
July 2023 by lalita savardekar
Great place to shop, very helpful staff
June 2023 by Morgan Page
No NARS makeup... and very limited stockAISLE blocked off.. .so we have to walk all the way round... not good for disabled
June 2023 by David Brady
Staff were polite and friendly store was well stocked and staff were knowledgeable
June 2023 by Chris ?Shiner? Wright
Popped in to ask the chemist a question. Staff were extremely helpful and courteous despite being extremely busy.
May 2023 by Ryan Coker
Very busy needed more pharmacists on weekend
May 2023 by Kevin Strain
Great building. Weird art, could not appreciate it.
May 2023 by Katie Brown
Lovely staff, organised shop. ?
May 2023 by sscott0505
Always understaffed. Went in twice and waited for assistance at the perfume counter but left empty handed both times. One person on the front till who advised they could not help so I went back to wait and yet again nobody came to assist.The makeup section is always 80% empty and a complete shambles, such a shame that Superdrug around the corner closed.
April 2023 by carl 10
Staff are stretched at times but doing a great job helping me with an untold amount of meds.
March 2023 by Michael Allen
Everything I wanted was out of stock!
February 2023 by Trevor Ford
A good selection of products at a fair price