March 2024 by Jack Fearnley-Whittingstall
I came in today with my girlfriend looking for a bear and (I think their name was kaiya) greeted us straight away and was very nice, helpful and patient throughout the whole process :) We talked about plushies and how to train a dragon. We will definitely come back and hope to see them again!
March 2024 by Hannah Eyre
Thank you Lillie and Jamie
March 2024 by Tina Lilleker
Very expensive
February 2024 by Emily-May x
I had a great experience here today while shopping for my boyfriend (who is currently very unwell in hospital)Emily helped me to pick out the perfect bear, record my personalised sound and added the perfect amount of stuffing for extra cuddliness. I picked out some cute outfits and then headed over to do my certificate, which Jamie helped me with.Very friendly and helpful staff, and really appreciated the help and smiles at this stressful time. Thank you ??
February 2024 by Emma Coleman
Visited in store yesterday and was served by a lovely lady called lauran. The visit was very special and for a little girls birthday who?s currently having treatment for leukaemia along with her little best friend. Lauran made our visit absolutely magical. She jumped up and down with them and helped them make their bears with so much warmth and enthusiasm. The children had the most amazing time. The interaction alone was a birthday treat, the bears were just an add on. Thank you ??. We had never been before and were quite daunted by the process but she made it so easy. We will certainly be back !
January 2024 by bidgey
All the staff are super sweet and happy to help us with customizing our teddies.
January 2024 by Martin Strahilov
Lots of fun!! Made my first build a bear and so did my friends. Even though we're adults we didn't feel judged or rushed by staff. Jamie was kind, friendly and chatty. Lovely atmosphere and great memories were made! Can?t wait to go back.
January 2024 by Margo Bain
My 9-year-old daughter and her friends all enjoyed the Build-a-Bear Birthday party. The hostess was friendly and helpful and managed to keep 6 kids entertained for over an hour. It was not cheap but all kids got a lovely bear toy at the end of it. We booked the Awesome Adventure party package.
January 2024 by Faust Myers
VERY Hostile staff!
January 2024 by Clare Darbyshire
Great servce and attention all round
December 2023 by Emma Jade
I visited today to get a Christmas present after work and the staff were incredible. Lillie was absolutely amazing and her joy was so infectious, I could tell that she loves what she does.
October 2023 by Megan Lynch
Went on a journey to find the closest build a bear workshop near me (mostly on a small whim on finding a certain bear or shall I sat cat) but it was lovely to re-live childhood memories and I ended up getting a Eevee anyway ! The lady who was working (sorry I didn't get ur name) was very kind and attentive (I'm not the best at talking ) but she was lovely and helped me pick a scent and what clothes would be best for Eevee to wear ! Definitely will come back again :)
October 2023 by Sarah Kinder
Loved everything about it
September 2023 by Chris Lewis
Went recently on an impulse trip with my wife and daughter. It's expensive, no doubt but for the child it's not simply a toy. I was generally impressed at the customer service, selling without it feeling forced and general enthusiasm the staff had. It was a experience for my daughter, one I know she'll remember and put a smile on her face that day. Her rainbow cat we called Olivia was worth the time and money, thank you to the staff who served us, you made a little girls day.
September 2023 by Frankie Parkes
Had an amazing experience today with Kaiya. Daughters 4th birthday party went off without a hitch and no tears. Was very attentive and kept 7 kids busy and engaged, playing games and singing songs.Store was clean and tidy. All the staff helped keep the rest of the public happy and at no time was the queue excessively long.All round great time and would 100% recommend doing a small party in this store on a Sunday.
