March 2024 by Louise Pain
I go here with my mum very regularly as we have always thought of coco nails as the best nail salon in town however today has changed that. We both went in to get our nails done and they were rude and very rushed. I requested almond shape and came out with slightly rounded nails and my mum had to have a nail re done as they were different lengths which they were abrupt and annoyed to redo. Definitely won?t be going back again:(
March 2024 by Karen Hill
Love having my nails done at Coco's. Always a great job, and my nails last for ages. Highly recommended
March 2024 by Doomslayer Gaming
Today I threw away their cards!! I?ve been a regular customer for 2 years every 2 months. Several times they have been rude, abrupt!! Today I chose a colour they didn?t tell me it was out of stock or offer another choice. The girl chose her own colour and I was left asking that?s not what I asked for. I was simply told then it was out of stock!! I have stage 4 bone cancer and this is my feel good thing!! I also had to rush to the hospital for treatment otherwise I would of asked them to redo them. I threw away their loyalty cards and will never go again!!Requested style: Glitter nailsStylist: Rude and abrupt, colour out of stock no mention of this until she chose and did my nails!!!
February 2024 by Katrina Severin Wright
No nonsense, get it done salon. They do a great job and are always packed.They do walk -ins but expect to wait a long time. Even with an appointment, expect to wait. Cash only place.
January 2024 by Omega M
Will never go to this place again they are all rude and the customer service is below par. The way they speak to customers I am not sure how they are still in business they are so much better nail salons in Basingstoke now that if they don?t change more people will stop going there!!!
January 2024 by A G
Nails always perfect!
January 2024 by Lucyna Pawska
One of the worst nail salons that I ever been!!! When I pointed out that my nail is not straight I been told that how is growing?! Well I didn?t grow like that for the past 30 years!!! Nail tech didn?t even work on around my nails, maybe is for my good?.the place is filthy and the use the same nail file for all costumers! When she ?finished ? the nails look like they been done by 10 year old over 2 weeks ago! When I said I?m not happy she rolled her eyes on me and said that how they do them!! Avoid this place!!! £50 down the drain!!!
January 2024 by Maggie Quinain Watson
Visited Coco's Nails on 31st Dec. This was my first ever experience of a nail bar salon. I pre-booked my appointment and had a 15 minute wait, as they were fully busy when I arrived. I was asked to chose the gel colour I wanted, whilst I waited, so I found this quite helpful as I didn't feel rushed to chose a colour and enjoyed browsing. I already had a good idea of the colour I wanted and was amazed at the huge selection of colours to chose from.My female technician was polite and happy to explain when I asked any questions about treatments. Apart from that, there was no other interaction with me, unless necessary and she conversed from time to time with her colleagues in her own language, which was Chinese. I was happy to sit and enjoy my nails being pampered. Previous gel was quickly removed, my nails tidied and manicured to my desired length and shape followed by the gels, which I was very pleased with. About 35-40 mins in all. I hadn't realised it was cash only, until I saw another customer paying by cash. This wasn't a problem as there is a cash point at the nearby Halifax. I found the treatment charge was competitively priced compared to what I've paid previously. The only thing I found a bit rude was I offered a tip with my payment, which was literally snatched off the counter from in front of me, without even a "thank you" or a polite "good-bye", from the person taking the payment, which was not the technician who had done my treatment. Apart from that incident, overall I'm very happy with my nails and the work done and I would be happy to use Coco's Nails again in the future.
January 2024 by Ice Downes
AVOID! My nails are all different shapes. They also have Very bad customer service, the main lady is so rude and rough and they overcharge you. Talk about you in their own language and laugh about you, thinking you won?t realise. Only went here because it was the only one open. NEVER AGAIN!
December 2023 by Nichole Lardides
They always do a great job & they last me a month ???
December 2023 by Hannah Cook
Do not go here! I?m saddened to say this as I liked the work they did here but cleanliness and manners mean more. I sat for 40 mins having my nails done, the lady barely spoke a word to me or looked at me when I said thanks as I left. The worst part was sitting watching the guy who did the nails of the girl next to me picking his nose!! They do not use gloves so I dread to think of the contamination etc. makes me feel sick. So sad that to have to write this. I won?t be back.
December 2023 by Chloé Massé
Easy to book online, great attention to details and very happy with the result. Will definitely come back!
November 2023 by ladyaloevera93
The worst experience ever. ..whole place was just dirty and unhygienic. I regret me staying for the service. All the tools were stored under the counter and clearly used on multiple clients without sterilising. I can't believe this place have such a high rating if service is sooo poor. Please, don't go there if you care about your own health. I will be reporting this place to health authorities.
November 2023 by Cheryl Rogers
I found the staff rude speaking in there own language.My nails where ok but had to go back as the gel peeled off and my nails got to hot and felt like they were on fire under the lamps and all they did was laugh will not be going back
September 2023 by Scary Canary
Having never visited a nail bar before I wasn?t quite sure what to ask for. I plumped for BIAB as I didn?t want acrylics but liked the idea of a tougher gel. I took a picture with me of what I liked but was told I couldn?t have that with BIAB. I would personally have welcomed some advice for first time customers about available options, colours, shape of nails etc. It was very much assumed that everyone knows exactly what they want and indeed most people were repeat customers. The staff were pleasant enough but didn?t engage with customers at all apart from giving instructions. They talked among themselves the whole time in a language I didn?t understand. Overall I?m really happy with the outcome - my nails are so shiny and fresh looking. I probably will return and may go for something more adventurous next time! And I will also remember to take cash as they don?t take cards.Service: Gel manicures
