December 2023 by Alexander Milne
Busy but efficient.
December 2023 by Christine Mammah
Extremely rude staff... holding back on giving servette... for reasons beyond me.
November 2023 by David Bunton
Stop boiling the milk!!!!Because the girls behind the bar don't have the right training every milk coffee is ruined by milk that is too hot!Costa is too commercial???Steaming the milk too hot not only makes it bitter and no longer sweet and creamy it ruins an expensive cup of coffee.
October 2023 by Kenton Clarke-Williams
Staff are rude, slow, food often comes out burnt. Orders are often wrong or jeed changing.
October 2023 by Toby Beresford
Not much good! It?s a small store for such a big hospital. Staff are over busy so there are long queues. When I finally got to the till I only then discovered they couldn?t take card payments.
June 2023 by Google user
This Costa is soooo busy - BUT - the staff are sooooo friendly and kind. Honestly I visited yesterday and couldn?t be more impressed. Once I was served the service was very speedy. There?s just a huge volume of people using this outlet. I?m\\nNot sure how they cope to be honest but 5 ?????????? Def recommended.
June 2023 by Marena Hyatt
This Costa is soooo busy - BUT - the staff are sooooo friendly and kind. Honestly I visited yesterday and couldn?t be more impressed. Once I was served the service was very speedy. There?s just a huge volume of people using this outlet. I?mNot sure how they cope to be honest but 5 ?????????? Def recommended.
June 2023 by Cathy H
This is one of the best Costa around in Basingstoke, I visit regularly and never had a problem. Staff are always happy and friendly. Service is always good and fast depending on time of day. There is always a warm welcome.
March 2023 by greg noon
Of all the Costa's I've visited, this one has THE most friendly and helpful staff. Great vegan options now also.
February 2023 by Isis Tribolet
I rotate in Basingstoke often and the service is always really good! All the coffee is good but whenever this guy with brown hair is making the drinks in the morning I KNOW I?m getting a good coffee. 9/10 mocha tastes burned sometimes but we move regardless. It?s a risk I?m willing to take.Vegetarian options: We all know the vegan toasties slap
January 2023 by haley phillips
Amazing service as usual! Food cooked quick and drink hot. When I lifted the tray and spilt it (due to a fasting blood test and feeling light headed) they cleaned up, tried to give me fresh food and new drink and carried the tray for me. The young lady doing drinks also carried drinks for another lady who had a walker and asked if she can do anything else to help. Amazing personal touch despite being busy.
November 2022 by Ian JB
This Costa is in a hospital. It?s grubby. The tables don?t get cleared. There are spillages all over the place that don?t appear to get cleaned up. The staff are busy to be fair but that?s no excuse. The tables are very close together and in Covid times this makes for an uncomfortable experience. My hot chocolate was made with water and not milk and my toastie didn?t even turn up. Full refund for both. This is not a great example of an eatery that primarily caters to hospital staff, hospital visitors and patients. Yuk!
September 2022 by Monette Deysel
Still sat here whilst typing this??.Absolutely shocking disgusting service and I strongly suggest that some form of management gets in contact with me before I take this further. You have the rudest 3 people running this place, 2 males and 1 female and I will not accept being treated in this way.
September 2022 by M
I'm a bit disappointed. I had to ask for sprinkles to be added to my hot chocolate. "do you want sprinkles then?" Well yes, that's why I brought it up, I then sent back my lukewarm drink with lumps in it back, and had to ask again for a second time for sprinkles.At £6.50 with a piece of shortbread it's definitely not cheap, so why the poor service?(I was polite at all times, and wearing a mask)
September 2022 by K R
Although service can be slow, Normally don?t have any problems. However went for a coffee with my Brother after a horrid appointment. Ordered my usual, a Cappuccino. I took the lid off to add sugar and saw there was only 3/4 of a cup. I am a wheelchair user, so my Brother took it up to the staff and asked if they would mind topping it up. From the other end of the café and in front of a queue of people I could hear the Barista shout a my Brother ?That?s what Cappuccino?s are like!!!? My Brother suffers with severe PTSD and Anxiety, feeling completely humiliated, he just walked away back to me at the table. I am absolutely disgusted
