December 2023 by Megan Mayhem
I placed an order and when one item didn?t arrived, I called to let them know, a very nice man answered the phone and corrected the issue, sending someone out to bring the missing item along with an extra item, very grateful and appreciative! Thank you for your kind customer service! Definitely coming here again!
November 2023 by Kevin White
Utterly horrific. Ordered at 6pm delivered the wrong order..so caught the driver and he took it back..redelivered, order wrong again..went back to shop and never came back. Called to shop, spoke to 3 people, two of which barely spoke English, explaining the situation to all three. Asked for refund, said would refund one side and hung up! Not even a sorry?horrendous..
November 2023 by Gemma Hutchings
I placed an order for delivery on the 6/11/2023 for both myself and my family, We ordered a meatball marinara pizza, potato wedges, Chicken kickers, Dominoes cookies for our son, We spent over £30, When the food arrived it was cold and tasteless, Both me and my family experienced unpleasant food poisoning symptoms from this restaurant it made us all really ill, I have reported this food safety issue including poor quality hygiene, environmental health, We are regular Customer of the franchise but we will not be returning anytime soon or plans to in the future,
November 2023 by anila manjit
Not friendly people
September 2023 by Mk K
Rang up to place a order for a collection, we'll I didn't succeed. The lady on the phone kept me on the phone for about 8-10 mins , she confirmed my name the kept saying one moment. I explained I was minutes away before she rudely interrupted me too, she was very rude. So I explained I wasn't going to continue with order after that experience.
July 2023 by Ivor Woodley
Very friendly and helpful staff
May 2023 by Bahman Herati
Warm welcome, great food, clean shop
February 2023 by Darren Amos
Sorry guys average today. Food was minimal greasy and not at all to a good standard.
December 2022 by Ju Rob311
Excellent pizzas, lovely customer service.
October 2022 by cymon tipper
Great pizza friendly staff
June 2022 by Adam LAKE
Can?t fault, never had an issue! Usually order for work colleagues and have never let us down. Always been delivered at the time requested and never had a wrong or faulty order. Will continue to use going forwards.
April 2022 by Alison Brown
I ordered 80 pizzas (yes 80!!) for a company event and the service was just amazing. The guys arrived 20 mins early as they didn't want to be late! I thought this was just great. They also had to wait around for me for a little while as the meeting was still going on. Absolutely great service and pizzas. Thanks!
March 2022 by Blacz TwentyTwo
Never answer the phone, so when I called to say I?ve receive the wrong order (Giving meat feast with bacon, which which is against my dietary needs and very far off from the cheese pizza I ordered). It left me throwing my dinner away, and having to reorder.
November 2021 by Helena Cuencas Mendoza
Very good, fantastic ?
October 2021 by Rebecca Yavari
I called up to place a large order as the website wasn't working and kept freezing whenever I went to pay. After going through 8 pizza and a lot of amendments, dips and sides, which took over 20 mins because after every change it took a while of clicking in the background before I could continue, and at times the person taking the order would just start talking to someone else in the background. After finally finishing the order relay, I asked about the discount and waited for them to search for it. The total amount didn't match what I had online so I asked them to repeat the order back to me. When (a different person) did, the last 3 pizzas I had ordered weren't even on there so I had repeat them to get them on there. Then I had issues with the price so the manager came in the phone and told me they don't accept online discounts in store even if the website is broken. He wasn't aware of any card limit despite working there for a very long time as he said. Turns out the discount of getting 50% off when you spend over £100 doesn't work as there is a £75 card limit. We phoned the Chineham site and they were also aware of the issue. Although they were much more helpful and found a work around with getting the pizzas half price and a separate discount on the sides and the person also made me aware after I asked that there is a way to complain about the broken discount on the website, which was much better than the dismissive response I got from Brighton Hill.
