December 2023 by Reveen Regi
Amazing staff at Goldsmiths! I was served by Gautham who was very patient while I was ring shopping and assisted me to try on different styles and sizes. Great customer service, very happy with every interaction with Gautham as he was very friendly ans helpful.
November 2023 by Lee Fowler
Excellent staff and selection of Watches and Jewellery. Hannah was very helpful and would highly recommend talking to her when looking to purchase anything. No pressure selling, but very helpful in assisting you to view or try anything on.
October 2023 by S Hepburn
A special THANK YOU to Hannah & the team in store.I ordered an engagement ring, which due to system errors wasn't at my local store in time for the weekend. I called the Basingstoke branch & Hannah was absolutely amazing, and did all she could to make help me. I was able to pick up the ring on Friday & Propose on Sunday.You played a major part in making the process as smooth and stress-free as possible.Really appreciate everything you did for me.Thank you once again :)
October 2023 by Emily Naylor
I had a lovely experience at Goldsmiths with Izzi.Izzi helped me choose my wedding ring and talked me through the process of bespoke services. I couldn't be happier with the service I received.Thank you!
September 2023 by Charlie Findey
I visited the store to enquire about my first luxury watch and was met by Caitriona who was extremely polite and accommodating. Knowing that I was new to this area she ran me through all sorts of different options and helped narrow down my next purchase. Highly recommend asking for her assistance when visiting the store. I will be returning within the near future to make a purchase!
September 2023 by Sam Bird
I purchased and eternity ring for my wife from here on Sunday.My experience has been the same from my original purchase 10 years ago. When I bough my wife an engagement ring. I always use Goldsmiths for every occasion as the quality of the products is always superb. The customer service from Hannah over the last 10 years is excellent, you are always made to feel welcome and their expert opinions always help when making important purchases. I will never go anywhere else and it is with great thanks for Hannah for the last 10 years in help, advice and sometimes support when buy jewelry for my very lovely but particular wife.
August 2023 by Rebecca Curtis-harris
We went into the store on Saturday to look at some Jewellery. First thing we loved was that our dog was allowed in the store as well. We we were greeted by a member of staff who showed us to some seats, Where we were offered a complimentary drink (alcohol included) which was a lovely touch. We we served by Izzie who was extremely friendly and helpful and let us try on some pieces. She was very attentive and sent us an email summarising what we liked so we could go away and have a think. Because of this fantastic service we ended up going back the following day to buy these pieces. Overall a lovely store with great staff and we will definitely be recommending to others. Thank you
July 2023 by Sharon Newton
The team at Goldsmiths in festival place are always extremely helpful, and when making a purchase they will bring out a good range of products to ensure the purchase is the right one for you. They are extremely welcoming and some of the team have exceptional knowledge of the premium products they have available.
July 2023 by Sharon N
The team at Goldsmiths in festival place are always extremely helpful, and when making a purchase they will bring out a good range of products to ensure the purchase is the right one for you. They are extremely welcoming and some of the team have exceptional knowledge of the premium products they have available.
July 2023 by Hayden x360a
Great experience from Goldsmith in Basingstoke, went to look at a watch and ending up purchasing there and then, James service was brilliant, he was helpful, answered all my questions and was not pushy at all, which I like, will be going back there for my next purchase.
June 2023 by James Martin
Don't often do reviews but it was a great experience all round when going to buy and engagement ring. Izzi's service was brilliant. She was knowledgeable, enthusiastic and just a genuinely lovely person, almost like I was talking to a friend I've known for years. Her enthusiasm added to the excitement of the occasion, thank you once again!
June 2023 by Lynne Cable
Theresa helped me today and was absolutely fantastic. I tried on many items and she was so patient and helpful. It really was a great retail and customer service experience. Thank you so much!
June 2023 by Lucie
Fantastic service. Fast, efficient and professional. James was a real credit to the store and Goldsmiths. I would have no hesitation in visiting / purchasing from Goldsmiths Basingstoke in the future.
June 2023 by Linda Hindle
The best customer service I have received in any jewellers in Basingstoke. I will definitely return. Recommend James for his knowledge and service.
May 2023 by Supriya Sharma
Fantastic customer service provided by Daria and her colleagues ? today. Daria was so friendly and not pushy on selling the watch, she has good knowledge of products Goldsmiths sell which made our experience so much better. Thank you ?
